Best Small Business Phone Systems

The Complete 2022 List Of The Best Small Business Phone Systems

Are you looking for a small business phone system that’ll keep your team and your customers connected?

Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.

How do find a small business phone system that can keep up?

This complete list has you covered. It breaks down the best small business phone system providers out there, summarizing: 

  • Who they’re built for
  • Why they stand out
  • What their customers say
  • How much they cost

That’ll save you some time, right?

So, let’s get started.

Here are the best phone systems for small business in 2022:

nextiva

1. Nextiva

Who is it for?

Nextiva is a phone system suited to organizations of any size, whether it’s a small business or a Pac-12 university. It provides collaboration features that can work on any device, with customer care capabilities readily integrated within the program.

Why is it awesome?

Nextiva comes with built-in automation that makes it easier to accomplish repetitive tasks like sending follow-up surveys and emails. It lets you automate the sending of notifications to minimize missed deadlines while allowing you to monitor timely customer support.

The brand provides scalable solutions that can allow your small business to expand as you grow.

Another awesome thing about Nextiva is that it’s the official sponsor for Pac-12 schools. This sponsorship includes remote classrooms and athletic programs. The platform also supports communication between Pac-12 students. Nextiva even provides an app with cloud-based communication and storage features.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Nextiva plans start at $30.95/user per month.

ooma

2. Ooma

Who is it for?

Ooma is one of the small business phone system providers that is intended for companies of all sizes. It provides you with scalable solutions that can accommodate the changing needs of your business.

They offer a residential plan that lets remote workers use the same business phone services as their organization.

Why is it awesome?

Ooma is known as a SaaS (or cloud-based software as a service) solution. It is compatible with use across personal computers and mobile devices, allowing you to use custom apps for specific clients.

Meanwhile, your remote employees can use the same interface as that of their in-person colleagues.

The ability for residential users to have the same interface as their commercial clients allow even small startups to appear and operate just like an enterprise. What’s even better is that it comes with the convenience of on-the-go access.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Ooma plans start at $19.95/user per month.

phone.com

3. Phone.com

Who is it for?

Phone.com is an ideal business phone system for entrepreneurs and small companies looking to incorporate computers, tablets, and smartphones into their communication channels.

You can easily take advantage of their call management, conferencing, and texting features without worrying about complex setups.

Why is it awesome?

What makes Phone.com great is that it has complimentary software updates. It also gives you the ability to easily scale with their services as your company grows.

Support for Phone.com is available around the clock, with bilingual representatives ready to take on calls. When it comes to integration, the software is designed to easily integrate with your existing technologies.

You can also leverage voicemail-to-email, automatic replies, call forwarding, and customizable chatbot features. These functionalities let your small business operate just like a large corporation would.

Additionally, you can get greetings and automated answering services to minimize as many missed connections as possible.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Phone.com plans start at $12.99/user per month.

ringcentral

4. RingCentral

Who is it for?

Great for companies w/ 25-500+ employees. No matter your industry or location, RingCentral has a cloud-based phone system that can meet your needs.

Why is it awesome?

RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location. See what customers are saying on Trustpilot, Capterra, G2.

How much does it cost?

RingCentral plans start at $39.99/user per month.

vonage

5. Vonage

Who is it for?

If you’re looking for a complete business phone system, you might want to check out what Vonage has to offer. It provides you with communications ranging from SMS to voice calls, video conferencing, paperless faxes, and team collaboration features.

The system is great for your company if you plan to scale soon. Remote workers are supported with quality cloud connectivity while it can easily integrate with existing CRM software.

Why is it awesome?

The virtual communication capability of Vonage allows those in the healthcare sector to treat their patients remotely. In a classroom environment, lectures can be recorded and uploaded easily while team communications have clear and seamless connectivity.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Vonage plans start at $19.99/user per month.

grasshopper

6. Grasshopper

Who is it for?

You will find Grasshopper to be an excellent business phone system for your small business. Within just a few minutes, you can quickly set up a professional phone system to start making and receiving calls.

As a small business owner, investing in Grasshopper is like having your business with you wherever you go. It lets you easily make calls, send text messages, and email using your business number instead of a personal phone system.

Why is it awesome?

One of the best features you can get from Grasshopper is that you don’t need to spend much time learning the ins and outs of the system. The platform itself is very intuitive and you can get things up and running immediately.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Grasshopper plans start at $19.99/user per month.

mightycall

7. MightyCall

Who is it for?

You probably know by now how inbound calls can be overwhelming, particularly during the busier days. With the screening feature of MightyCall, you’re able to prioritize the most vital calls.

This call screening capability automatically decides which devices receive certain calls while weeding out spam.

MightyCall can let you create rules for your business calls and set them to different times and days. If you’re an entrepreneur or a small company owner with limited staff, you will appreciate scheduling your business hours with the help of MightyCall.

Why is it awesome?

MightyCall allows customers to get in touch with the right person immediately. If a customer has to speak to a certain sales representative, they simply input his or her extension and the system forwards the call to that person’s connected devices.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

MightyCall plans start at $29.99/per month.

verizon

25. Verizon VoIP Business Digital Voice

Who is it for?

Verizon can provide your business with a cloud-based calling solution that has virtual access even for your remote employees. This PBX-based system enables around-the-clock access for your customers including seamless call-routing and on-demand access if you need to respond to urgent inquiries.

Why is it awesome?

A huge advantage of Verizon is that it utilizes cloud-based connectivity. It provides a mobile app that lets employees access the system at any time and any place.

Verizon’s network has an admin web portal that lets you assess each customer interaction through artificial intelligence. This ability allows your call representatives to learn and improve.

See what customers are saying on Trustpilot.

How much does it cost?

Verizon Digital Voice plans start at $35/line per month.

zoomphone

9. Zoom Phone

Who is it for?

Zoom Phone is made to provide the communication needs of both small and large businesses. It offers applications for health care, commercial businesses, government agencies, and education.

For those in health care, the Zoom Phone platform provides HIPAA-compliant connectivity. This feature helps protect digital information from user to user.

Zoom Phone also enables virtual meetings, video chats, webinar hosting, and calling services.

Why is it awesome?

Zoom can provide your business with various integrations and bots that let you customize your mobile app. These features enable your business to automate several functions while adding much-needed features for your workforce.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Zoom plans start at $10/user per month.

dialpad

10. Dialpad

Who is it for?

Great for remote-first companies w/ 25-500+ employees. Does your business operate in multiple locations across the globe? With Dialpad’s remote-first design and scalability, it might be the service provider your growing business needs.

Why is it awesome?

Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching.

Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior. See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Dialpad starts at $20/user per month.

11. Talkdesk

Who is it for?

If you’re a call center that’s still using ineffective legacy systems, then you might want to check out what Talkdesk is all about. The platform provides state-of-the-art cloud software intended for global-oriented call centers.

Businesses looking to minimize expenses associated with high turnover rates and training will love the Callbar feature of Talkdesk. This feature requires minimal knowledge and makes it easy for team members to view caller data without going through various tabs.

Why is it awesome?

A great thing about Talkdesk is that call centers can get it started quickly. Users simply have to input their account credentials and rapidly connect with more than 30 different software integrations.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Talkdesk plans start at $75/user per month.

channels

12. Channels

Who is it for?

Channels can let your business make calls with just a click of a button without having to log in or boot up other software tools. You can also implement calls with Channels using its smartphone mobile application.

Why is it awesome?

To satisfy customer concerns, businesses need to have proactive knowledge concerning specific customer information. Channels solves this issue through its click-to-call widget, making it easier for your agents to predict why your customers are calling.

Additionally, Channels has a Google Chrome extension that provides a handy tool known as Customer Card. This card has all of the information on a client presented in a scannable form that makes it easy to personalize customer interactions.

See what customers are saying on Capterra and G2.

How much does it cost?

Channels plus plan starts at $29/per month.

eVoice

13. eVoice

Who is it for?

As a small business owner, you will find that eVoice is an ideal solution for you especially when your responsibility is responding to all business calls. It has a virtual voicemail feature that lets you easily access and respond to voicemails.

If your company offers 24/7 customer service, you don’t need to worry about after-hours calls again. eVoice has its own Auto Attendant feature, which is a virtual receptionist that assists callers in reaching the right person or department at any time of the day.

Why is it awesome?

Another advantage that you can get with eVoice is that it lets you record your own greetings. This feature lets you provide your callers with a personalized touch while presenting a professional image. Callers will love you more for the personal touch this brings.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

eVoice plans start at $14/user per month.

14. GoTo Connect

Who is it for?

If you’re looking for the best phone system for small businesses that allows smooth integration for teams, then GoTo Connect may be the one for you. It offers support for both desktop and mobile devices, together with admin tools that let you monitor employee activity, perform scheduling, and bring up reports.

Its on-the-go communications can let your remote employees connect and share data wherever they are. Legal teams can easily connect even when they’re in the courtroom, while car centers can communicate with both the sales floor and their service teams.

Why is it awesome?

One advantage that GoTo Connect has is that it allows for remote learning. The platform provides tools and functionality that make it easy for teachers to handle classrooms and for students to use.

It also comes with a webinar feature that lets you publish interactive lessons.

See what customers are saying on Capterra, and G2.

How much does it cost?

GoTo Connect plans start at $29/user per month.

mitel

15. Mitel

Who is it for?

Great for companies w/ 500+ employees. If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might be of interest to you.

Why is it awesome?

Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information. See what customers are saying on TrustRadius.

How much does it cost?

You can learn about Mitel pricing by requesting a quote.


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