Are you looking for a cloud-based business phone system that’ll keep your team and your customers connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do find a cloud phone system that can keep up?
This quick-comparison guide has you covered. It breaks down the best cloud-based phone system providers on the market, summarizing:
- Who they’re built for
- Why they stand out
- What their customers say
- How much they cost
That’ll save you some time, right?
So, let’s get started.
Here are the best cloud phone systems for small business in 2022:
1. RingCentral
Who is it for?
Great for companies w/ 25-500+ employees. No matter your industry or location, RingCentral has a cloud-based phone system that can meet your needs.
Why is it awesome?
RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location. See what customers are saying on Trustpilot, Capterra, G2.
How much does it cost?
RingCentral plans start at $39.99/user per month.
2. Aircall
Who is it for?
Great for eCommerce companies w/ 10-100+ employees. If you’re running an e-commerce business and use tools like Shopify or HubSpot, Aircall is definitely one of the cloud-based phone system providers you need to check out.
Why is it awesome?
Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to make sure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training purposes See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Aircall’s plans start at $30/user per month (billed annually).
3. Dialpad
Who is it for?
Great for remote-first companies w/ 25-500+ employees. Does your business operate in multiple locations across the globe? With Dialpad’s remote-first design and scalability, it might be the service provider your growing business needs.
Why is it awesome?
Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching.
Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Dialpad starts at $20/user per month.
4. Mitel
Who is it for?
Great for companies w/ 500+ employees. If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might be of interest to you.
Why is it awesome?
Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information. See what customers are saying on TrustRadius.
How much does it cost?
You can learn about Mitel pricing by requesting a quote.
5. Google Voice
Who is it for?
Great for companies w/ 1-10+ employees. If you’re looking for a DIY cloud-based phone system for your small business, Google Voice is a great option to consider. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.
Why is it awesome?
What Google Voice lacks in customer service it makes up for in ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for either a personal or business configuration. See what customers are saying on Capterra and G2.
How much does it cost?
Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.
6. Genesys
Who is it for?
Great for contact centers w/ 50-500+ employees. Genesys is one of the best cloud phone systems for people who operate call centers. You can expect their software to integrate artificial intelligence to maximize employee and customer interactions.
Why is it awesome?
Genesys offers a unique system that has speech-enabled IVR including voice bots to streamline interactions when speaking to customers in various languages. See what customers are saying on TrustRadius, Capterra, and G2.
How much does it cost?
Genesys plans start from $75 to $140 per month.
7. Lifesize
Who is it for?
Great for companies w/ 25-100+ employees. Lifesize (formally Serenova) has a video conferencing software that allows call centers to provide face-to-face conversations with their customers. If you are experiencing negative satisfaction with your clients lately, Lifesize can help rectify serious concerns with your customer support.
Why is it awesome?
What makes Lifesize focuses on scalability. Business owners can quickly and easily make changes to their phone system and increase or decrease the number of agents available, allowing them to scale up or down as needed. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
You can request a quote here.
8. Avaya
Who is it for?
Great for companies w/ 500+ employees. Avaya provides a cloud-based phone system for small businesses across various industries. Because it utilizes the cloud, your workers can telecommute or meet clients virtually through voice or video calls.
Why is it awesome?
Avaya has an all-in-one app that allows you to create virtual offices, providing even small and midsize businesses with capabilities similar to large enterprises. See what customers are saying on TrustRadius.
How much does it cost?
For Avaya pricing, you need to get a quote.
9. Aspect
Who is it for?
Great for companies w/ 500+ employees. Aspect is a great cloud-based phone system solution if you have a call center or business that has both outbound and inbound customers. Intended for more large-volume needs, you can quickly sync Aspect between several locations based on your needs.
Why is it awesome?
The Aspect cloud phone solution combines inbound, outbound, and omnichannel calling, including automation of specific tasks. Additionally, Aspect provides an SMS system that allows agents to send automated messages to customers. See what customers are saying on Capterra and G2.
How much does it cost?
You can learn about pricing information for Aspect by requesting a quote.
10. PhoneBurner
Who is it for?
Great for companies w/ 25-100+ employees. PhoneBurner is one of the best cloud phone systems for call centers finding it difficult to maintain good customer satisfaction ratings. With the platform, you can easily reduce hang-ups, and connection delays, and improve contacts to as much as 80 per hour.
Why is it awesome?
With PhoneBurner’s advanced software technology, you can easily streamline connections to your customers with nearly 100% uptime. Constant audio problems will no longer be a problem for you with the PhoneBurner software.
Additionally, the platform offers a system that facilitates customer targeting numbers by sorting them based on zip code, customized tags, and data of the last dial. See what customers are saying on Trustpilot, Capterra, andG2.
How much does it cost?
PhoneBurner’s Unlimited Power Dialing plan costs $149/user per month.
11. VoiceEdge
Who is it for?
Great for companies w/ 500+ employees. The cloud-based phone system from Comcast is intended for large-scale enterprises. The system is customizable making it ideal across various industries including federal and state governments with flexible access for remote workers or on-site operators.
Why is it awesome?
Comcast utilizes a strong network, cloud-based programming, and predictive analysis to let you manage your workforce and serve your customers better. It has video conferencing capabilities that work well for educational and health care entities.
Comcast also offers virtual and touch-less point-of-sale equipment that is ideal for retailers. See what customers are saying on TrustRadius.
How much does it cost?
Pricing for Comcast is available through a consultation.
12. Fuze
Who is it for?
Great for companies w/ 10-100+ employees. If you’re looking for an enterprise-grade cloud-based phone system that offers analytics, Fuze just might be the solution for you. Its UcaaS platform provides PBX capabilities with the ability to collect and analyze data on productivity, usage, and engagement of the workforce.
Why is it awesome?
Security is a priority for Fuze. It has several security certificates to protect customer information and diverse access points for seamless communications. See what customers are saying on TrustRadius, Capterra, and G2.
How much does it cost?
Fuze plans range from $15/user per month.
13. Fusion Connect
Who is it for?
Great for companies w/ 10-100+ employees. Businesses of all sizes can benefit from Fusion Connect. Its cloud-based platform allows remote workers to chat with both team members and customers.
Why is it awesome?
Fusion Connect utilizes end-to-end SLAs for high availability, reducing wait and lag times for calls and video conferencing. See what customers are saying on Yelp and ConsumerAffairs.
How much does it cost?
Fusion Connect starts at $19.95/user per month.
14. SherWeb
Who is it for?
Great for companies w/ 100+ employees. SherWeb is a cloud phone system suited for small businesses with multiple locations.
Why is it awesome?
You can quickly incorporate SherWeb into your existing company structure and leverage the training that they provide for their platform. See what customers are saying on G2.
How much does it cost?
Pricing for SherWeb starts at $25/user per month.
15. VoxDirect
Who is it for?
Great for companies w/ 1-100+ employees. Whether you’re a single entrepreneur with a startup or a large organization with global connections, VoxDirect is a cloud-based phone system for you. It provides users with a business calling system that has its own mobile app for remote workers that are constantly on the move.
Formerly known as Voxox Cloud Phone, VoxDirect also features text marketing that can help bring in customers to brick-and-mortar companies while generating online leads.
Why is it awesome?
Many of the tedious tasks in standard cloud phone systems are automated for you with VoxDirect. It even allows business owners to deliver scheduled text messages for follow-up reminders.
Being a cloud-based platform, VoxDirect allows the facilitation of professional customer connections anywhere in the world. See what customers are saying on Trustpilot and G2.
How much does it cost?
The pricing for Vox Direct ranges from $39 to $139 per month.
16. CenturyLink
Who is it for?
Great for companies w/ 500+ employees. If your small business is looking for VoIP features that allow your team members to work remotely or as they travel, CenturyLink may be a good choice.
CenturyLink provides features that are customized for each company to ensure effectiveness. Plans offered by the platform are easily scalable, providing options to allow business partners to connect through either voice or video communication channels.
Why is it awesome?
Besides providing managed IT services, CenturyLink also offers both digital and landline phone systems. These features allow small business owners to choose solutions that can easily scale with their needs. See what customers are saying on G2.
How much does it cost?
Pricing for CenturyLink is available upon request.
17. JustCall
Who is it for?
Great for companies w/ 10-100+ employees. Are you currently unhappy with your existing cloud phone system? If so, you might be interested in what JustCall has to offer.
The platform allows users to make and receive phone calls to almost 70 countries around the world. JustCall provides a wide range of advantages that can benefit businesses in major industries such as finance, education, healthcare, and real estate.
Why is it awesome?
JustCall is all about security for its clients. It allows companies to avoid data breaches by encoding all data received during transmission.
Furthermore, the platform uses optimized data centers to ensure optimum security at all times. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
The pricing for JustCall’s packages ranges from $20 to $40/user per month.
18. CloudTalk
Who is it for?
Great for companies w/ 50+ employees. CloudTalk is a more versatile cloud-based phone system than other call center solutions.
Business owners who want to analyze call data in CRMs can also expect to find this capability in CloudTalk. You can easily integrate the platform with your help desks and popular business tools like HubSpot, Zendesk, and Pipedrive.
Why is it awesome?
The CloudTalk software utilizes interactive voice response (IVR) and smart call routing to address unanswered calls as much as possible. These features result in higher customer satisfaction for many call centers.
Additionally, CloudTalk is known for providing instant tech support whenever problems arise. The readily accessible support capability of CloudTalk ensures issues are resolved immediately. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
CloudTalk pricing starts at $20/user per month.
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