customer reviews

16 Reputation Management & Review Tracking Tools (Best of 2023 Comparison)

Looking for a reputation and review management solution that’ll help your company stay ahead of the competition?

Whether you’re trying to impress new customers or keep the ones you have satisfied, actively tracking and developing your online reviews keeps your business on track because it tells you what you are doing right and what you are doing wrong.

And with the right tools, monitoring and improving your online reputation has never been easier.

Where do you start?

This quick-comparison guide has you covered breaking down the best reputation management tools on the market. So, let’s go.

Here are the best reputation and review management tools for businesses in 2023:


1. Boast is for businesses looking for a mobile app that lets their consumers submit testimonials about them conveniently.

With the software, you can easily gather video testimonials from your customers and share them with others.

Why it’s awesome is awesome because it lets you organize your video testimonials while being able to monitor customer feedback.

Your customers can easily submit testimonials about your brand by downloading the app, recording a short video, and adding a few texts.

How much does it cost?

The prices for plans range from $25 to $208 per month when billed annually.


2. BugHerd

BugHerd is a bug tracking tool that lets you resolve issues and concerns quickly. The platform’s sidebar provides you with the data you need such as operating systems, browsers, and screen resolution.

Why it’s awesome

You don’t need to worry about vague spreadsheets or emails when it comes to bugs and feedback. With BugHerd, all of the feedback you get is sent immediately to the task management board together with all the details you need.

How much does it cost?

BugHerd plans cost $39 to $109 per month.


3. Delighted

Delighted is for companies that want to obtain feedback in real-time and analyze them instantly. It offers intuitive customer survey templates that let you make impactful and effective surveys.

You can choose from a range of survey types including NPS, CSAT, CES, 5-star, smileys, and thumbs surveys.

Why it’s awesome

The great thing about Delighted is that it lets you learn specific context details regarding your customer through customized questions. You can choose from free response, scale, multiple-choice, and multiple select.

How much does it cost?

The plans for Delighted range from $224 to $449 per month when billed yearly.


4. GatherUp

GatherUp is an online review and customer experience platform that empowers marketing enables insights and converts customers. With the platform, you can obtain customer feedback and reviews in one place so you can drive sales for your business.

Why it’s awesome

GatherUp provides you with a robust solution for cultivating and managing the feedback from your customers and other online reviews. Being a Software as a Service (SaaS) solution, the company behind GatherUp is constantly adding and improving features.

How much does it cost?

Plans start at $99 per month per location.


5. Kudobuzz

Kudobuzz is a platform for businesses that want to improve their organic traffic and sales using social proof, photo reviews, and ratings.

Why it’s awesome

With Kudobuzz, you can sync all of your existing verified reviews straight from your social networks and display them on your website for everyone to see.

How much does it cost?

Kudobuzz plans range from $0 to 49.


6. Shout About Us

Shout About Us is made for agencies and franchise systems that want to acquire more positive reviews while being able to respond to such feedback immediately.

Why it’s awesome

Shout About Us has a custom review response service with trained responders to ensure that all of your online reviews are responded to as soon as possible.

How much does it cost?

You will have to contact the Shout About Us sales team to learn about their prices.


7. Apptentive

Apptentive is a customer feedback platform for brands that want to measure shifts in their customer emotion while collecting actionable feedback throughout their customers’ journey.

Why it’s awesome

Using Apptentive’s Voice of the Customer solution, you are able to acquire valuable feedback from your customers and make immediate changes to win them back.

How much does it cost?

Contact the Apptentive sales team to learn more about pricing.


8. Ask Nicely

AskNicely is a customer experience platform intended for the mobile workforce. It allows companies to measure every customer experience, motivate team members, and increase referrals.

Why it’s awesome

AskNicey is based on the Net Promoter Score framework and connects real-time customer feedback to all of your teams, systems, and processes.

How much does it cost?

Contact the Ask Nicely sales team to learn more about pricing.


9. Customer Thermometer

Customer Thermometer is a feedback platform for companies looking to obtain actionable insights in real-time that they can respond to right away.

Why it’s awesome

Once you acquire your account at Customer Thermometer, you can quickly start sending surveys to get results in as little as a few minutes.

How much does it cost?

Customer Thermometer prices range from $29 to $150 per month.


10. Depandforce

Demandforce offers an online reputation management feature for brands looking to capture and publish reviews about them on their website seamlessly.

Why it’s awesome

You can control your review management by selecting which review websites you want your online reviews sent to. Choose from the top review sites like WebMD, Facebook, Google, and more.

How much does it cost?

Demandforce requires you to get a quote.

11. is a white-label review management platform for marketing agencies, marketers, and SEO specialists. It offers a suite of tools that help recover disgruntled customers and monitor customer reviews across third-party review websites.

Why it’s awesome has a comprehensive and well-documented API that lets you integrate its review management features into your existing systems and processes.

How much does it cost? plans start at $60/user per month.


12. Podium

The interactive feedback management platform Podium is for businesses looking to reach customers, gain reviews, gather payments, capture leads, and more all from a single inbox.

Why it’s awesome

Podium lets you make payments quickly and easily for your customers by providing them with a secure payment link straight to their phones.

How much does it cost?

Plans start at $249 per month.


13. PowerReviews

If you are looking for a cloud-based suite that allows you to study consumer behavior through social media analysis, review management, journey mapping, and more, then PowerReviews may interest you.

Why it’s awesome

The platform provides you with everything you need to gather, display, and amplify your user-generated reviews to enhance buyer conversions and sales.

How much does it cost?

Contact the PowerReviews team to learn more about their prices.


14. ReviewTrackers

ReviewTrackers lets you collect and manage reviews of your business from numerous review websites for improving brand reputation and ensuring customer loyalty.

Why it’s awesome

With ReviewTrackers, you can automate the collection of your reviews to improve local SEO rankings and influence prospective buyers.

How much does it cost?

Plans start at $119 per month (per location paid annually).


15. Yotpo

If you are looking for a platform that lets you accelerate the growth of your business through a full suite of solutions for customer reviews, then Yotpo may fit your needs.

Why it’s awesome

Yotpo uses artificial intelligence to let you gather and display customer reviews on your website.

How much does it cost?

Plans start at $19 per month.


16. Zonka

If you need feedback software that can collect reviews from your customers in the fastest way possible, you might find Zonka Feedback interesting.

Why it’s awesome

With Zonka Feedback, you can create personalized, white-labeled surveys that let you ask any questions you want to your target audience.

How much does it cost?

Plans start at $49 per month.

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