best small business phone system providers

The 2022 MEGA LIST Of The Best Small Business Phone Service Providers

Need a small business phone service provider that’ll keep your team connected?

Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.

How do you find a business phone service that can keep up?

This MEGA LIST has you covered. It breaks down the best small business phone service providers on the market, summarizing: 

  • Who they’re built for
  • Why they stand out
  • What their customers say
  • How much they cost

That’ll save you some time, right?

So, let’s get started.

Here are the best phone service providers for small businesses:

google voice business

1. Google Voice

Who is it for?

Great for companies w/ 1-10+ employees. If you’re looking for a DIY cloud-based phone system for your small business, Google Voice is a great option to consider. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.

Why is it awesome?

What Google Voice lacks in customer service it makes up for in ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for either a personal or business configuration. See what customers are saying on Capterra and G2.

How much does it cost?

Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.

grasshopper

2. Grasshopper

Who is it for?

You will find Grasshopper to be an excellent business phone system for your small business. Within just a few minutes, you can quickly set up a professional phone system to start making and receiving calls.

As a small business owner, investing in Grasshopper is like having your business with you wherever you go. It lets you easily make calls, send text messages, and email using your business number instead of a personal phone system.

Why is it awesome?

One of the best features you can get from Grasshopper is that you don’t need to spend much time learning the ins and outs of the system. The platform itself is very intuitive and you can get things up and running immediately.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Grasshopper plans start at $29 per month.

8x8

3. 8×8

Who is it for?

If you need an all-in-one business phone system that can run on multiple devices, then 8×8 might interest you. This platform can work on tablets, smartphones, and desktops using cloud-based communication technology.

The flexibility of its system allows teams from small businesses to operate wherever they are. Furthermore, 8×8 is for companies looking to scale, providing organizations with more solutions as their requirements change.

Why is it awesome?

8×8 incorporates artificial intelligence that can protect you and your company when disasters occur. Its global redundancy feature allows the system to continue operating even when one or multiple servers fail.

This capability can allow your business to continue working without interruption, an ideal feature, especially for small businesses.

See what customers are saying on Capterra and G2.

How much does it cost?

8×8 plans start at $15/user per month.

mitel

4. Mitel

Who is it for?

Great for companies w/ 500+ employees. If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might be of interest to you.

Why is it awesome?

Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information. See what customers are saying on TrustRadius.

How much does it cost?

You can learn about Mitel pricing by requesting a quote.

nextiva

5. Nextiva

Who is it for?

Nextiva is a phone system suited to organizations of any size, whether it’s a small business or a Pac-12 university. It provides collaboration features that can work on any device, with customer care capabilities readily integrated within the program.

Why is it awesome?

Nextiva comes with built-in automation that makes it easier to accomplish repetitive tasks like sending follow-up surveys and emails. It lets you automate the sending of notifications to minimize missed deadlines while allowing you to monitor timely customer support.

The brand provides scalable solutions that can allow your small business to expand as you grow.

Another awesome thing about Nextiva is that it’s the official sponsor for Pac-12 schools. This sponsorship includes remote classrooms and athletic programs. The platform also supports communication between Pac-12 students. Nextiva even provides an app with cloud-based communication and storage features.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Nextiva plans start at $30.95/user per month.

ooma

6. Ooma

Who is it for?

Ooma is one of the small business phone system providers that is intended for companies of all sizes. It provides you with scalable solutions that can accommodate the changing needs of your business.

They offer a residential plan that lets remote workers use the same business phone services as their organization.

Why is it awesome?

Ooma is known as a SaaS (or cloud-based software as a service) solution. It is compatible with use across personal computers and mobile devices, allowing you to use custom apps for specific clients.

Meanwhile, your remote employees can use the same interface as that of their in-person colleagues.

The ability for residential users to have the same interface as their commercial clients allow even small startups to appear and operate just like an enterprise. What’s even better is that it comes with the convenience of on-the-go access.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Ooma plans start at $19.95/user per month.

phone.com

7. Phone.com

Who is it for?

Phone.com is an ideal business phone system for entrepreneurs and small companies looking to incorporate computers, tablets, and smartphones into their communication channels.

You can easily take advantage of their call management, conferencing, and texting features without worrying about complex setups.

Why is it awesome?

What makes Phone.com great is that it has complimentary software updates. It also gives you the ability to easily scale with their services as your company grows.

Support for Phone.com is available around the clock, with bilingual representatives ready to take on calls. When it comes to integration, the software is designed to easily integrate with your existing technologies.

You can also leverage voicemail-to-email, automatic replies, call forwarding, and customizable chatbot features. These functionalities let your small business operate just like a large corporation would.

Additionally, you can get greetings and automated answering services to minimize as many missed connections as possible.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Phone.com plans start at $12.99/user per month.

ringcentral

8. RingCentral

Who is it for?

Great for companies w/ 25-500+ employees. No matter your industry or location, RingCentral has a cloud-based phone system that can meet your needs.

Why is it awesome?

RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location. See what customers are saying on Trustpilot, Capterra, G2.

How much does it cost?

RingCentral plans start at $39.99/user per month.

telzio

9. Telzio

Who is it for?

Telzio is an ideal small business phone service for people looking for property software and design that is not outsourced to third parties. Because of this, it allows responsive service and quick updates to meet client needs.

Why is it awesome?

You can expect Telzio to provide you with the clearest and reliable call quality with their phone system. It also has a seamless user interface for both customers and employees.

Their call routing feature enables around-the-clock business operations with unlimited communication lines for full-time customer access.

Telzio’s complete cloud software can work with existing business internet connectivity and equipment. You don’t need to use a landline or SIP trunking, and your users can work wherever they are using their own mobile devices. See what customers are saying on G2.

How much does it cost?

Telzio plans start at $50/per month.

3cx

10. 3CX

Who is it for?

If you’re in the market for a state-of-the-art business phone service provider that is cost-effective, then you might want to check out 3CX.

Their business phone system prioritizes facilitating team communications and eliminates the need to hire telecom consultants. 3CX also lets your remote workforce log in to phone systems from anywhere.

The system is quick and easy to deploy and is intended to provide companies with the ability to choose and manage their own hardware, phone numbers, SIP trunk lines, and on-premise capabilities.

Furthermore, 3CX can operate on cloud servers as needed.

Why is it awesome?

Since keeping expenses at a minimum is crucial for small businesses, 3CX lets you enjoy numerous savings on long-distance and international calls.

See what customers are saying on Capterra and G2.

How much does it cost?

3CX plans start at $100/per year.

five9

11. Five9

Who is it for?

Five9 is a leading provider of cloud contact center solutions for outbound, inbound, and omnichannel communication needs.

It is powered by Practical AI, enabling users to provide experiences via phone, social, mobile, chat, email, and more.

Why is it awesome?

Five9’s Engagement Workflow is artificial intelligence-driven and uses natural language processing to direct customers to the right agents.

Meanwhile, the platform’s Genius feature acquires customer intent data to provide agents with details on guidance before picking up any phone call.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Contact Five9 for a quote.

phoneburner

12. PhoneBurner

Who is it for?

Great for companies w/ 25-100+ employees. PhoneBurner is one of the best cloud phone systems for call centers finding it difficult to maintain good customer satisfaction ratings. With the platform, you can easily reduce hang-ups, connection delays, and improve contacts to as much as 80 per hour. 

Why is it awesome?

With PhoneBurner’s advanced software technology, you can easily streamline connections to your customers with nearly 100% uptime. Constant audio problems will no longer be a problem for you with the PhoneBurner software.

Additionally, the platform offers a system that facilitates customer targeting numbers by sorting them based on zip code, customized tags, and data of the last dial. See what customers are saying on Trustpilot, Capterra, andG2.

How much does it cost?

PhoneBurner’s Unlimited Power Dialing plan costs $149/user per month.

13. Talkdesk

Who is it for?

If you’re a call center that’s still using ineffective legacy systems, then you might want to check out what Talkdesk is all about. The platform provides state-of-the-art cloud software intended for global-oriented call centers.

Businesses looking to minimize expenses associated with high turnover rates and training will love the Callbar feature of Talkdesk. This feature requires minimal knowledge and makes it easy for team members to view caller data without going through various tabs.

Why is it awesome?

A great thing about Talkdesk is that call centers can get it started quickly. Users simply have to input their account credentials and rapidly connect with more than 30 different software integrations.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Talkdesk plans start at $75/user per month.

exotel

14. Exotel

Who is it for?

If extensive customer communication services are what you’re looking for, Exotel has the functionalities you need. The platform provides transaction SMS, transactional opt-in SMS, and promotional SMS campaigns to 190 countries.

Exotel knows that setting up a customer support center cannot wait for hardware or specialists to arrive. That is why their system can be prepared in less than 30 minutes, providing you with all the features you need.

Why is it awesome?

Most VoIP companies fail to provide their clients with the tools required to fully enhance the experience of their customers.

With Exotel, you can connect over VoIP or mobile phone, perform call transfers, incorporate IVR to accommodate various languages, and access tools to personalize customer communications.

See what customers are saying on G2.

How much does it cost?

Exotel plans start at $200/per month.

aspect

15. Aspect

Who is it for?

Great for companies w/ 500+ employees. Aspect is a great cloud-based phone system solution if you have a call center or business that has both outbound and inbound customers. Intended for more large-volume needs, you can quickly sync Aspect between several locations based on your needs. 

Why is it awesome?

The Aspect cloud phone solution combines inbound, outbound, and omnichannel calling, including automation of specific tasks. Additionally, Aspect provides an SMS system that allows agents to send automated messages to customers. See what customers are saying on Capterra and G2.

How much does it cost?

You can learn about pricing information for Aspect by requesting a quote.

fusion connect

16. Fusion Connect

Who is it for?

Great for companies w/ 10-100+ employees. Businesses of all sizes can benefit from Fusion Connect. Its cloud-based platform allows remote workers to chat with both team members and customers. 

Why is it awesome?

Fusion Connect utilizes end-to-end SLAs for high availability, reducing wait and lag times for calls and video conferencing. See what customers are saying on Yelp and ConsumerAffairs.

How much does it cost?

Fusion Connect starts at $19.95/user per month.

sherweb

17. SherWeb

Who is it for?

Great for companies w/ 500+ employees. SherWeb is a cloud-based PBX calling platform for organizations of all sizes, whether you have a single-office operation or multiple branches. 

Why is it awesome?

You can quickly incorporate SherWeb into your existing company structure and leverage the training that they provide for their platform. See what customers are saying on G2.

How much does it cost?

Pricing for SherWeb starts at $25/user per month.

verizon

18. Verizon VoIP

Who is it for?

Verizon can provide your business with a cloud-based calling solution that has virtual access even for your remote employees. This PBX-based system enables around-the-clock access for your customers including seamless call-routing and on-demand access if you need to respond to urgent inquiries.

Why is it awesome?

A huge advantage of Verizon is that it utilizes cloud-based connectivity. It provides a mobile app that lets employees access the system at any time and any place.

Verizon’s network has an admin web portal that lets you assess each customer interaction through artificial intelligence. This ability allows your call representatives to learn and improve.

See what customers are saying on Trustpilot.

How much does it cost?

Verizon Digital Voice plans start at $35/line per month.

onsip

19. OnSip

Who is it for?

If you’re looking for a cloud-hosted PBX calling platform that has video conferencing features, then OnSip is a great choice for your remote teams. Its functionalities are ideal for any business size.

You can expect smooth connectivity between your remote workforce and customers with OnSip. You can also take advantage of the training and assistance in managing a remote workforce that OnSip offers.

Why is it awesome?

As mentioned earlier, OnSip offers secure and reliable connections around the world. Calls are encrypted whether your client is using a traditional phone system, a mobile app, or desktop software.

Furthermore, OnSip’s software is also PCI and HIPAA compliant.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

OnSip plans start at $18.95/user per month.

sangoma

20. Switchvox

Who is it for?

As a small business owner, Sangoma’s Switchvox can provide you with the PBX, contact center, carrier network, IVR, and data communication systems you need through open source communications.

You can expect the platform to integrate calls with video conferencing features, making communications with teams and clients easier. The system also scales easily, being capable of handling a few individuals to thousands of users.

Why is it awesome?

Sangoma primarily develops PBX technology and provides VoIP security as well as reliability.

It also uses Unified Communications functionality with both on-site and cloud connections.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Sangoma’s Switchvox plans start at $17.99/user per month.


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