Are you looking for an internet business phone system that’ll keep your startup team connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do find an internet-based phone system that can keep up?
This quick-comparison guide has you covered. It breaks down the best internet phone system providers on the market, summarizing:
- Who they’re built for
- Why they stand out
- What their customers say
- How much they cost
That’ll save you some time, right?
So, let’s get started.
Here are the best internet phone systems for startups:
1. Zoom Phone
Who is it for?
Zoom Phone is made to provide the communication needs of both small and large businesses. It offers applications for health care, commercial businesses, government agencies, and education.
For those in health care, the Zoom Phone platform provides HIPAA-compliant connectivity. This feature helps protect digital information from user to user.
Zoom Phone also enables virtual meetings, video chats, webinar hosting, and calling services.
Why is it awesome?
Zoom can provide your business with various integrations and bots that let you customize your mobile app. These features enable your business to automate several functions while adding much-needed features for your workforce.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Zoom plans start at $10/user per month.
2. Talkdesk
Who is it for?
If you’re a call center that’s still using ineffective legacy systems, then you might want to check out what Talkdesk is all about. The platform provides state-of-the-art cloud software intended for global-oriented call centers.
Businesses looking to minimize expenses associated with high turnover rates and training will love the Callbar feature of Talkdesk. This feature requires minimal knowledge and makes it easy for team members to view caller data without going through various tabs.
Why is it awesome?
A great thing about Talkdesk is that call centers can get it started quickly. Users simply have to input their account credentials and rapidly connect with more than 30 different software integrations.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Talkdesk plans start at $75/user per month.
3. VirtualPBX
Who is it for?
Companies looking for a communication system that can help them transition to remote work are going to enjoy the flexible features and cost-effective offerings from VirtualPBX.
The brand has been a leading VoIP provider for more than 20 years and has helped countless businesses become competitive by providing top-notch call center software, call recording features, plug-and-play phones, and other communication tools.
Why is it awesome?
The thing that makes VirtualPBX great is that it provides you with business SMS and video conferencing capabilities.
Furthermore, it also gives you access to web phones that can let you make calls even via a web browser.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
VirtualPBX plans start at $17.99/user per month.
4. Aircall
Who is it for?
Great for eCommerce companies w/ 10-100+ employees. If you’re running an e-commerce business and use tools like Shopify or HubSpot, Aircall is definitely one of the cloud-based phone system providers you need to check out.
Why is it awesome?
Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to make sure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training purposes See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Aircall’s plans start at $30/user per month (billed annually).
5. JustCall
Who is it for?
Great for companies w/ 10-100+ employees. Are you currently unhappy with your existing cloud phone system? If so, you might be interested in what JustCall has to offer.
The platform allows users to make and receive phone calls to almost 70 countries around the world. JustCall provides a wide range of advantages that can benefit businesses in major industries such as finance, education, healthcare, and real estate.
Why is it awesome?
JustCall is all about security for its clients. It allows companies to avoid data breaches by encoding all data received during transmission.
Furthermore, the platform uses optimized data centers to ensure optimum security at all times. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
The pricing for JustCall’s packages ranges from $20 to $40/user per month.
6. CloudTalk
Who is it for?
Great for companies w/ 50+ employees. CloudTalk is a more versatile cloud-based phone system than other call center solutions.
Business owners who want to analyze call data in CRMs can also expect to find this capability in CloudTalk. You can easily integrate the platform with your help desks and popular business tools like HubSpot, Zendesk, and Pipedrive.
Why is it awesome?
The CloudTalk software utilizes interactive voice response (IVR) and smart call routing to address unanswered calls as much as possible. These features result in higher customer satisfaction for many call centers.
Additionally, CloudTalk is known for providing instant tech support whenever problems arise. The readily accessible support capability of CloudTalk ensures issues are resolved immediately. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
CloudTalk pricing starts at $20/user per month.
7. Channels
Who is it for?
Channels can let your business make calls with just a click of a button without having to log in or boot up other software tools. You can also implement calls with Channels using its smartphone mobile application.
Why is it awesome?
To satisfy customer concerns, businesses need to have proactive knowledge concerning specific customer information. Channels solves this issue through its click-to-call widget, making it easier for your agents to predict why your customers are calling.
Additionally, Channels has a Google Chrome extension that provides a handy tool known as Customer Card. This card has all of the information on a client presented in a scannable form that makes it easy to personalize customer interactions.
See what customers are saying on Capterra and G2.
How much does it cost?
Channels plus plan starts at $29/per month.
8. PhoneBurner
Who is it for?
Great for companies w/ 25-100+ employees. PhoneBurner is one of the best cloud phone systems for call centers finding it difficult to maintain good customer satisfaction ratings. With the platform, you can easily reduce hang-ups, connection delays, and improve contacts to as much as 80 per hour.
Why is it awesome?
With PhoneBurner’s advanced software technology, you can easily streamline connections to your customers with nearly 100% uptime. Constant audio problems will no longer be a problem for you with the PhoneBurner software.
Additionally, the platform offers a system that facilitates customer targeting numbers by sorting them based on zip code, customized tags, and data of the last dial. See what customers are saying on Trustpilot, Capterra, andG2.
How much does it cost?
PhoneBurner’s Unlimited Power Dialing plan costs $149/user per month.
9. Dialpad
Who is it for?
Great for remote-first companies w/ 25-500+ employees. Does your business operate in multiple locations across the globe? With Dialpad’s remote-first design and scalability, it might be the service provider your growing business needs.
Why is it awesome?
Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching.
Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Dialpad starts at $20/user per month.
10. GoTo Connect
Who is it for?
If you’re looking for the best phone system for small businesses that allows smooth integration for teams, then GoTo Connect may be the one for you. It offers support for both desktop and mobile devices, together with admin tools that let you monitor employee activity, perform scheduling, and bring up reports.
Its on-the-go communications can let your remote employees connect and share data wherever they are. Legal teams can easily connect even when they’re in the courtroom, while car centers can communicate with both the sales floor and their service teams.
Why is it awesome?
One advantage that GoTo Connect has is that it allows for remote learning. The platform provides tools and functionality that make it easy for teachers to handle classrooms and for students to use.
It also comes with a webinar feature that lets you publish interactive lessons.
See what customers are saying on Capterra, and G2.
How much does it cost?
GoTo Connect plans start at $29/user per month.
11. Ooma
Who is it for?
Ooma is one of the small business phone system providers that is intended for companies of all sizes. It provides you with scalable solutions that can accommodate the changing needs of your business.
They offer a residential plan that lets remote workers use the same business phone services as their organization.
Why is it awesome?
Ooma is known as a SaaS (or cloud-based software as a service) solution. It is compatible with use across personal computers and mobile devices, allowing you to use custom apps for specific clients.
Meanwhile, your remote employees can use the same interface as that of their in-person colleagues.
The ability for residential users to have the same interface as their commercial clients allow even small startups to appear and operate just like an enterprise. What’s even better is that it comes with the convenience of on-the-go access.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Ooma plans start at $19.95/user per month.
12. Phone.com
Who is it for?
Phone.com is an ideal business phone system for entrepreneurs and small companies looking to incorporate computers, tablets, and smartphones into their communication channels.
You can easily take advantage of their call management, conferencing, and texting features without worrying about complex setups.
Why is it awesome?
What makes Phone.com great is that it has complimentary software updates. It also gives you the ability to easily scale with their services as your company grows.
Support for Phone.com is available around the clock, with bilingual representatives ready to take on calls. When it comes to integration, the software is designed to easily integrate with your existing technologies.
You can also leverage voicemail-to-email, automatic replies, call forwarding, and customizable chatbot features. These functionalities let your small business operate just like a large corporation would.
Additionally, you can get greetings and automated answering services to minimize as many missed connections as possible.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Phone.com plans start at $12.99/user per month.
13. Vonage
Who is it for?
If you’re looking for a complete business phone system, you might want to check out what Vonage has to offer. It provides you with communications ranging from SMS to voice calls, video conferencing, paperless faxes, and team collaboration features.
The system is great for your company if you plan to scale soon. Remote workers are supported with quality cloud connectivity while it can easily integrate with existing CRM software.
Why is it awesome?
The virtual communication capability of Vonage allows those in the healthcare sector to treat their patients remotely. In a classroom environment, lectures can be recorded and uploaded easily while team communications have clear and seamless connectivity.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Vonage plans start at $19.99/user per month.
14. Google Voice
Who is it for?
Great for companies w/ 1-10+ employees. If you’re looking for a DIY cloud-based phone system for your small business, Google Voice is a great option to consider. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.
Why is it awesome?
What Google Voice lacks in customer service it makes up for in ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for either a personal or business configuration. See what customers are saying on Capterra and G2.
How much does it cost?
Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.
15. eVoice
Who is it for?
As a small business owner, you will find that eVoice is an ideal solution for you especially when your responsibility is responding to all business calls. It has a virtual voicemail feature that lets you easily access and respond to voicemails.
If your company offers 24/7 customer service, you don’t need to worry about after-hours calls again. eVoice has its own Auto Attendant feature, which is a virtual receptionist that assists callers in reaching the right person or department at any time of the day.
Why is it awesome?
Another advantage that you can get with eVoice is that it lets you record your own greetings. This feature lets you provide your callers with a personalized touch while presenting a professional image. Callers will love you more for the personal touch this brings.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
eVoice plans start at $14/user per month.
16. FreedomVoice
Who is it for?
If you simply want to stay connected at all times with your customers, then you will love Freedomvoice. Business owners that have to do it all will find that the platform is like their own personal assistant.
Freedomvoice makes it easy to pick affordable business phone services in the cloud. For instance, entrepreneurs can reject spam calls that simply waste time.
Meanwhile, professionally-recorded messages help impress customers by making even your small brand sound like a Fortune 500 company.
Why is it awesome?
The call quality for Freedomvoice is something that cannot be found in other services.
Whether your callers dial an 800 or local number, they get to experience the best call quality just like any top-notch phone system.
See what customers are saying on Trustpilot and G2.
How much does it cost?
Freedomvoice plans start at $9.95/per month.
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