Help Desk Software Providers

The Complete 2022 List of The Best Help Desk Providers & Customer Support Tools for Small Businesses & Startups

Are you looking for help desk software that’ll make your life easier and your customers happier?

Then you understand that consistently providing a positive customer experience is critical to building a good reputation. And building a good reputation is the key to growing your business.

So, how do you find the customer service tool that’ll set you up for success?

We’ve got you covered.

This complete list breaks down the top support tools and help desk platforms on the market.

Ready to get started?

Here are the best help desk providers for small businesses and startups:

zendesk

1. Zendesk

Zendesk’s customer management software program (CRM) is perfect for companies of all sizes. Customizable interfaces and all-in-one customer support will help your client base grow.

The customizable features allow you to personalize your software by adding fields that are pertinent to your industry. Also, your employees can easily access client information and past sales transactions to offer seamless support.

How much does it cost?

Pricing starts at $49/per user month.

freshworks

2. Freshdesk

Freshdesk is part of the Freshworks CRM system that caters to businesses of all sizes.

You can effortlessly share customer information, allowing teams to work together and quickly resolve problems. You can also automate monotonous tasks, so agents can focus their time on what matters most — your customers.

How much does it cost?

Freshdesk offers a free plan, with premium plans starting at $18/user per month.

Business Tool: Zoho CRM

3. Zoho Desk

Zoho Desk encourages self-service by automating customer service tasks. It also allows your agents to share information and obtain customer inputs using AI bots.

You can connect your business with customers through your company’s email, social media, and website. Also, workflow automation takes care of your repetitive tasks, so agents can better serve live customers.

How much does it cost?

Zoho offers a free plan, with premium plans starting at $20/user per month.

front

4. Front

Front has a universal inbox that stores emails, chats, apps, and more in one location. So, it’s easier for users to solve problems and stay organized.

Thanks to shared communications, your team members can deliver consistent messages and make customer service more personal. Plus, the self-service features allow customers fast answers to basic questions.

How much does it cost?

Pricing starts at $19/user per month billed annually.

kustomer

5. Kustomer

Kustomer uses AI to solve simple customer queries and concerns, and its contextual profile sharing helps address more complex issues.

This helps your agents address customer concerns quickly and efficiently.

Pricing starts at $89/user per month.

groove

6. Groove

Groove’s all-in-one help desk is ideal for smaller companies where employees may have to take on several roles.

Your teams can collaborate through a shared inbox and use the customer care platform to track and organize client profiles. Plus, Groove’s AI technology lets you automate all your tedious and repetitive tasks while making customer interactions easy and personal.

How much does it cost?

Pricing starts at $25/per user month.

hiver

7. Hiver

Hiver is a Gmail-based help desk optimized for mobile work.

Because it uses the familiar Gmail suite, Hiver is incredibly easy to set up and use. You can automate basic tasks for faster customer service and see real-time analytics related to how well your business is supporting customers.

How much does it cost?

Pricing starts at $15/user per month.

help scout

8. Help Scout

Help Scout’s shared team inboxes allow fast response times, and its AI integration provides automated responses and self-serve options for your customers.

A specialized knowledge-based feature embeds help articles onto your website and includes a link to a live chat. Help Scout claims you can significantly reduce your customer support volume by using its software.

How much does it cost?

Pricing starts at $25/user per month.

helpcrunch

9. HelpCrunch

HelpCrunch is a help desk tool that includes a customizable live chat feature that you can staff with a combination of AI and human agents to better serve your customers.

With HelpCrunch you’ll stay in touch with customers anytime, wherever you are, on the web and mobile by assisting them via chat, email, and or your self-service knowledge base.

How much does it cost?

Pricing starts at $15/user per month.

helpshift

10. Helpshift

Helpshift is designed to provide customer support using help bots to answer simple questions and live chats for more complex issues without leaving the app.

With Helpshift’s automated chat feature you can capture and save customer conversations so your live agents can pick up where bots leave off.

How much does it cost?

Pricing is available upon request.

helpjuice

11. Helpjuice

Let Helpjuice swiftly resolve your customers’ concerns with chatbots and embedded help articles. Its self-serve solutions will keep your consumers happy.

Built-in analytics will give you insight into your customer base and more so you can tailor your website and personalize your customer support methods.

How much does it cost?

Pricing starts at $199/per month.

liveagent

12. LiveAgent

LiveAgent has over180 help desk features and over 195 integrations, making it software the perfect solution for businesses of all sizes and industries.

With LiveAgent, you can streamline all communication channels and manage them from a single shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and other productivity tools.

How much does it cost?

Pricing starts at $15/user per month.

kayako

13. Kayako

Kayako is a fully integrated, award-winning cloud-hosted IT help desk that works through live chat, email, Facebook and Twitter. It keeps support teams organized and customers happy.

This CRM system offers self-serve solutions using programmable chatbots and live help agents. The dashboard includes complete customer profiles with past transactions and records of all touchpoints.

And with Kayako, you can deliver exceptional customer service in multiple languages. No matter the size of your company, Kayako is scaled to accommodate you.

How much does it cost?

Pricing starts at $30/user per month.

crisp.chat

14. Crisp

Chrisp offers an incredible business messaging inbox that centralizes all your messages from external channels allowing you to organize, collaborate and manage social inboxes, and build a shared inbox for sms texting, WhatsApp, and more.

It also includes features like: a knowledge base, CRM, and chatbots.

How much does it cost?

Crisp offers a free version, premium plans start at $25 per month.


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Editor’s Note: The article is part of the blog series Run Your Business, brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.