Are you looking for help desk software that’ll make your life easier and your customers happier?
Then, you understand that consistently providing a positive customer experience is critical to building a good reputation. Building a good reputation is the key to growing your business.
So, how do you find the customer service tool that’ll set you up for success?
We’ve got you covered.
This complete list breaks down the top support tools and helpdesk platforms.
Here are the best help desk providers for small businesses and startups in 2024:
1. Zendesk
Zendesk’s customer management software program (CRM) is perfect for companies of all sizes. Customizable interfaces and all-in-one customer support will help your client base grow.
The customizable features allow you to personalize your software by adding fields pertinent to your industry. Also, your employees can easily access client information and past sales transactions to offer seamless support.
Pricing starts at $49/per user per month.
2. Freshdesk
Freshdesk is part of the Freshworks CRM system that caters to businesses of all sizes.
You can effortlessly share customer information, allowing teams to work together and quickly resolve problems. You can also automate monotonous tasks so agents can focus their time on what matters most — your customers.
Freshdesk offers a free plan, with premium plans starting at $18/user per month.
3. Zoho Desk
Zoho Desk encourages self-service by automating customer service tasks. AI bots also allow your agents to share information and obtain customer inputs.
You can connect your business with customers through your company’s email, social media, and website. Also, workflow automation takes care of your repetitive tasks so agents can better serve live customers.
Zoho offers a free plan, with premium plans starting at $20/user per month.
4. Front
Front has a universal inbox that stores emails, chats, apps, and more in one location. So it’s easier for users to solve problems and stay organized.
Thanks to shared communications, your team members can deliver consistent messages and make customer service more personal. Plus, the self-service features allow customers fast answers to basic questions.
Pricing starts at $19/user per month billed annually.
5. Kustomer
Kustomer uses AI to solve simple customer queries and concerns, and its contextual profile sharing helps address more complex issues.
This helps your agents address customer concerns quickly and efficiently.
Pricing starts at $89/user per month.
6. Groove
Groove’s all-in-one help desk is ideal for smaller companies where employees may have to take on several roles.
Your teams can collaborate through a shared inbox and use the customer care platform to track and organize client profiles. Groove’s AI technology lets you automate tedious and repetitive tasks while making customer interactions easy and personal.
Pricing starts at $25/per user month.
7. Hiver
Hiver is a Gmail-based help desk optimized for mobile work.
Because it uses the familiar Gmail suite, Hiver is incredibly easy to set up and use. You can automate basic tasks for faster customer service and see real-time analytics related to how well your business supports customers.
Pricing starts at $15/user per month.
8. Help Scout
Help Scout’s shared team inboxes allow fast response times, and its AI integration provides automated responses and self-serve options for your customers.
A specialized knowledge-based feature embeds help articles onto your website and includes a link to a live chat. Help Scout claims you can significantly reduce your customer support volume by using its software.
Pricing starts at $25/user per month.
9. HelpCrunch
HelpCrunch is a help desk tool that includes a customizable live chat feature that you can staff with a combination of AI and human agents to better serve your customers.
With HelpCrunch you’ll stay in touch with customers anytime, wherever you are, on the web and mobile by assisting them via chat, email, or your self-service knowledge base.
Pricing starts at $15/user per month.
10. Helpshift
Helpshift is designed to provide customer support using help bots to answer simple questions and live chats for more complex issues without leaving the app.
With Helpshift’s automated chat feature, you can capture and save customer conversations so your live agents can pick up where bots leave off.
Pricing is available upon request.
11. Helpjuice
Let Helpjuice swiftly resolve your customers’ concerns with chatbots and embedded help articles. Its self-serve solutions will keep your consumers happy.
Built-in analytics will give you insight into your customer base and more so you can tailor your website and personalize your customer support methods.
Pricing starts at $199/per month.
12. LiveAgent
LiveAgent has over 180 help desk features and over 195 integrations, making its software the perfect solution for businesses of all sizes and industries.
With LiveAgent, you can streamline and manage all communication channels from a shared company inbox. Enjoy social media integrations, unlimited ticket browsing history, call recordings, hybrid ticket streams, and other productivity tools.
Pricing starts at $15/user per month.
13. Kayako
Kayako is a fully integrated, award-winning cloud-hosted IT help desk that works through live chat, email, Facebook, and Twitter. It keeps support teams organized and customers happy.
This CRM system offers self-serve solutions using programmable chatbots and live help agents. The dashboard includes complete customer profiles with past transactions and records of all touchpoints.
And with Kayako, you can deliver exceptional customer service in multiple languages. No matter the size of your company, Kayako is scaled to accommodate you.
Pricing starts at $30/user per month.
14. Crisp
Chrisp offers an incredible business messaging inbox that centralizes all your messages from external channels, allowing you to organize, collaborate, manage social inboxes, and build a shared inbox for SMS texting, WhatsApp, and more.
It also includes a knowledge base, CRM, and chatbots.
Crisp offers a free version. Premium plans start at $25 per month.
Editor’s Note: The article is part of the blog series Run Your Business, brought to you by the marketing team at Unitel Voice, the virtual phone system priced and designed for startups and small business owners.
