Help Desk Software Providers

Ultimate 2022 List: The Best Help Desk Providers For Small Businesses & Startups

Are you looking for help desk software that’ll make your life easier and your customers happier?

Then you understand that whether you’re a startup or an established company, consistently providing a positive customer experience is critical to building a good reputation. And building a good reputation is the key to growing your business.

So, how do you find the customer service tool that’ll set you up for success?

We’ve got you covered.

This quick-comparison guide breaks down the best help desk providers on the market, summarizing: 

  • Who they’re built for
  • Why they stand out
  • How much they cost

That’ll save you some time, right?

So, let’s get started.

Here are the best help desk platforms for small businesses and startups:

zendesk

1. Zendesk

Who is it for?

Zendesk is optimized for both call-center and home-based remote access teams, and secure connections ensure that customer data is protected.

Zendesk’s customer management software program (CRM) is perfect for companies of all sizes. Customizable interfaces and all-in-one customer support will help your client base grow.

Why is it awesome?

The customizable features allow you to personalize your software by adding fields that are pertinent to your industry. Also, your employees can easily access client information and past sales transactions to offer seamless support.

How much does it cost?

Pricing starts at $49/per user month billed annually.

freshworks

2. Freshworks

Who is it for?

Freshworks is an omnichannel CRM software that caters to businesses of all sizes. However, if your company has several locations and remote workers, you will especially appreciate the easily shareable customer profiles.

Why is it awesome?

You can effortlessly share customer information, allowing teams to work together and quickly resolve problems. You can also automate monotonous tasks, so agents can focus their time on what matters most — your customers.

Freshworks’ innovative cloud-based customer service platform is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.

How much does it cost?

Freshworks offers a free plan, with premium plans starting at $18/user per month.

Business Tool: Zoho CRM

3. Zoho Desk

Who is it for?

Zoho Desk is for big and small businesses with remote workers or a centralized customer service location. All connectivity uses cloud-based technology that allows flexible staffing throughout your company.

Why is it awesome?

Zoho Desk encourages self-service by automating customer service tasks. It also allows your agents to share information and obtain customer inputs using AI bots.

Omnichannel communications connect your business with customers through your company’s email, social media, and website. Also, workflow automation takes care of your repetitive tasks, so agents can better serve live customers.

How much does it cost?

Zoho offers a free plan, with premium plans starting at $20/user per month.

front

4. Front

Who is it for?

It doesn’t matter if your teams are working from home or the office. Front’s cloud-based communications will connect them to customers worldwide. And, the software is scalable for any sized business.

Why is it awesome?

Front has a universal inbox that stores emails, chats, apps, and more in one location. So, it’s easier for users to solve problems and stay organized.

Thanks to shared communications, your team members can deliver consistent messages and make customer service more personal. Plus, the self-service features allow customers fast answers to basic questions.

How much does it cost?

Pricing starts at $19/user per month billed annually.

kustomer

5. Kustomer

Who is it for?

Kustomer is optimized for high-volume support and offers a cloud communications option. Also, its AI integration contextualizes conversations, which makes serving customers easier.

Why is it awesome?

Kustomer’s CRM software uses AI to solve simple customer queries and concerns, and its contextual profile sharing helps address more complex issues.

Kustomer helps your agents address customer concerns quickly and efficiently. Each transcript is saved in the client profile for future reference.

How much does it cost?

Pricing starts at $89/user per month.

groove

6. Groove

Who is it for?

Groove’s all-in-one help desk is ideal for smaller companies where employees may have to take on several roles. It’s also scalable for larger businesses or growing companies.

Why is it awesome?

Your teams can collaborate through a shared inbox and use the customer care platform to track and organize client profiles. Plus, Groove’s AI technology lets you automate all your tedious and repetitive tasks.

Groove makes customer interactions easy and personal. Its fully customizable software lets your business create a platform that meets its needs, and the simple layout makes it easy to add new team members.

How much does it cost?

Pricing starts at $25/per user month.

hiver

7. Hiver

Who is it for?

Hiver is a Gmail-based CRM for single-owner businesses to large enterprises. It is mobile-optimized, which allows you to attend to tasks on the go.

Why is it awesome?

Because it uses the familiar Gmail suite, Hiver makes it easy to onboard new employees. Furthermore, Hiver allows collaboration between smaller teams and your organization as a whole.

Hiver automates basic tasks for faster customer service and allows your managers to delegate responsibilities to team members. Hiver also has an analytics feature that quickly identifies your company’s strengths and weaknesses.

How much does it cost?

Pricing starts at $15/user per month.

help scout

8. Help Scout

Who is it for?

Help Scout is scalable and workable for small and large businesses. Its customizable interface allows your growing company to add more options as your needs change.

Why is it awesome?

Help Scout’s shared team inboxes allow fast response times, and its AI integration provides automated responses and self-serve options for your customers.

A specialized knowledge-based feature embeds help articles onto your website and includes a link to a live chat. Help Scout claims you can significantly reduce your customer support volume by using its software.

How much does it cost?

Pricing starts at $25/user per month.

Wix Answers

9. Wix Answers

Who is it for?

Wix Answers is a platform for small to mid-sized businesses, with an expanded version for enterprise clients. This CRM streamlines customer interactions with AI and automation.

Why is it awesome?

Wix Answer’s customer communication platform combines all your support channels on the same dashboard. This allows your representatives to move from one form of communication to another while preserving contextual conversations.

Wix offers self-serve solutions to your customers by placing relevant articles exactly where they need them. For more complex concerns, the knowledge library helps agents find answers quickly.

How much does it cost?

Pricing starts at $24/user per month billed annually.

helpcrunch

10. HelpCrunch

Who is it for?

HelpCrunch is an all-in-one customer communication platform for any sized company. It uses cloud communication to keep remote workers connected.

Why is it awesome?

The live chat feature is customizable, which allows you to create a look that matches your brand style. AI settles simple issues and saves the context in case a live agent is needed.

HelpCrunch uses email marketing and pop-ups. The website is mobile-friendly, and mobile apps are available. All of these perks allow flexible communication with your customers.

How much does it cost?

Pricing starts at $15/user per month.

helpshift

11. Helpshift

Who is it for?

Helpshift is a mobile-only customer service platform streamlined to help your company provide fast customer support using chats, calls, and emails.

Why is it awesome?

Helpshift is designed to provide customer support using help bots to answer simple questions and live chats for more complex issues without leaving the app.

Helpshift’s automated chat feature will capture and save customer input so live agents can pick up where bots leave off.

How much does it cost?

Pricing is available upon request.

helpjuice

12. Helpjuice

Who is it for?

Helpjuice’s knowledge base software is perfect for small owner-operated companies to large enterprises with multiple locations. This #1 rated software offers multi-language support for companies with an international presence.

Why is it awesome?

Built-in analytics will give you insight into your customer base and more so you can tailor your website and personalize your customer support methods.

Let Helpjuice swiftly resolve your customers’ concerns with chatbots and embedded help articles. Its self-serve solutions will keep your consumers happy.

How much does it cost?

Pricing starts at $199/per month.

liveagent

13. LiveAgent

Who is it for?

LiveAgent is perfect if your company has a strong social media presence. This CRM software works with several of the major platforms. It is also scalable for businesses of many sizes.

Why is it awesome?

LiveAgent is convenient for your clients because they can reach your customer service team on whichever platform they prefer most.

Your customers can communicate on their terms, and the LiveAgent application allows you to embed AI chats across multiple platforms — including social media — to help build loyalty.

How much does it cost?

Pricing starts at $15/user per month.

kayako

14. Kayako

Who is it for?

Kayako helps you deliver exceptional customer service in multiple languages. No matter the size of your company, Kayako is scaled to accommodate you.

Why is it awesome?

Kayako is a fully integrated, award-winning cloud-hosted IT help desk that works through live chat, email, Facebook and Twitter. It keeps support teams organized and customers happy.

This CRM system offers self-serve solutions using programmable chatbots and live help agents. The dashboard includes complete customer profiles with past transactions and records of all touchpoints.

How much does it cost?

Pricing starts at $30/user per month.

crisp.chat

15. Crisp

Who is it for?

Businesses of all sizes can use and enjoy Crisp, and its mobile platform optimization makes customer service faster for smaller companies.

Why is it awesome?

Crisp is an all-in-one CRM system that allows you to communicate on multiple platforms. For those of you who want to connect with customers round-the-clock, AI chatbots offer 24-hour support.

Crisp has a shared inbox that allows your agents to access all of your customer interactions, including saved chat logs, which leads to quick resolutions.

How much does it cost?

Crisp offers a free version, premium plans start at $25 per month.


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Editor’s Note: The article is part of the blog series Run Your Business, brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.