Are you looking for an auto attendant phone system to keep your team and customers connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do you find an auto attendant with the features you need?
Phone system features like:
- Custom Greetings
- Dial-By-Name Directories
- After Hour Greetings
- Time-Of-Day Call Routing
- Employee Extensions
- Department Extensions
- Unlimited Call Handling
- Voicemail-To-Email
This list has you covered. It breaks down the best auto attendant providers on the market.
Ready to get started?
Here are the best customizable auto attendant phone systems of 2023:
1. VirtualPBX
Companies looking for an auto attendant to help them transition to remote work will enjoy the flexible features and cost-effective offerings from VirtualPBX.
The brand has been a leading VoIP provider for more than 20 years and has helped countless businesses become competitive by providing top-notch call center software, call recording features, plug-and-play phones, and other communication tools.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
VirtualPBX plans start at $17.99 per user per month.
2. Aircall
If you’re running an e-commerce business and use tools like Shopify or HubSpot, Aircall is one of the cloud-based auto attendant phone systems you need to check out.
Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to ensure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Aircall’s plans start at $40 per user per month.
3. Genesys
Genesys is one of the best auto attendant phone systems for people who operate call centers. You can expect their software to integrate artificial intelligence to maximize employee and customer interactions.
With Genesys, you get a speech-enabled IVR, including voice bots, to streamline interactions when speaking to customers in various languages.
See what customers are saying on TrustRadius, Capterra, and G2.
How much does it cost?
Genesys plans start from $75 to $140 per month.
4. Ruby
Ruby is suitable for a live virtual receptionist instead of an auto attendant. You get a real person who can answer your calls and work as a full-time extension of your team. Call answering, routing and transferring, customer intake, messages, and more are all included.
Ruby’s here to answer your calls and connect with your website visitors so that you can focus on your business. They never call in sick. They never go on vacation. They’re always ready to take your customer’s calls.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Ruby plans start at $219/per month.
5. 8×8
If you need an all-in-one auto attendant phone system that can run on multiple devices, then 8×8 might be right. It works on tablets, smartphones, and desktops using cloud-based communication technology. This flexibility allows teams to operate from anywhere, on any device.
See what customers are saying on Capterra and G2.
How much does it cost?
8×8 plans start at $15 per user per month.
6. Monster
If you need an auto attendant to keep your small remote team connected, Monster is a great option. It provides auto-answer features incorporating artificial intelligence, giving you access to intelligent answering anytime.
Monster has a remote routing capability that lets the system transfer calls to available agents wherever they may be. Furthermore, the platform enables you to access the system on any device.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Monster VoIP plans start at $27 per user per month.
3. Nextiva
Nextiva is a phone system suited to organizations of any size, whether it’s a small business or a large organization. It provides collaboration features that can work on any device and CRM integrations that keep your customer interactions recorded.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Nextiva plans start at $30.95 per user per month.
8. RingCentral
Whether your industry or location, RingCentral has a cloud-based phone system and customizable auto attendant to meet your needs.
With RingCentral, you and your team can make voice calls and video conferencing from any device, regardless of location.
See what customers are saying on Trustpilot, Capterra, G2.
How much does it cost?
RingCentral plans start at $39.99 per user per month.
9. Google Voice
With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity. Google Voice’s basic call forwarding is free, but you’ll have to upgrade to a more expensive plan if you want an auto attendant.
And what Google Voice lacks in customer service, it makes up for in ease of use.
See what customers are saying on Capterra and G2.
How much does it cost?
Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20 per user per month.
10. Grasshopper
Grasshopper offers a simplified auto attendant where you can set up a main greeting and quickly route calls to a department or employee extension.
One of the best features you can get from Grasshopper is that you don’t need to spend much time learning the ins and outs of the system. The platform is intuitive, and you can immediately get things up and running.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Grasshopper plans start at $29 per month.
11. MightyCall
If you’re an entrepreneur or a small company owner with limited staff, you will appreciate scheduling your business hours with the help of MightyCall.
MightyCall allows customers to get in touch with the right person immediately. If a customer has to speak to a specific sales representative, they input their extension, and the system forwards the call to that person’s connected devices.
Additionally, MightyCall’s auto attendant lets you create rules for your business calls and set them to different times and days.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
MightyCall plans start at $12 per user per month.
12. Talkroute
Like other providers, Talkroute offer’s a call menu (also known as an auto-attendant, phone tree, or IVR) that allows your callers to choose a department or team member they wish to be connected to by selecting the desired menu option.
But unlike other simplified phone systems, Talkroute Gives your callers even more options by adding a submenu to your call menu. That way, your auto attendant can have multiple options for callers.
See what customers are saying on Trustpilot and Capterra.
How much does it cost?
Talkroute plans start at $19 per month.
13. eVoice
If your company offers 24/7 customer service, you shouldn’t worry about after-hours calls again. eVoice has its own Auto Attendant feature, a virtual receptionist that assists callers in reaching the right person or department anytime.
Another advantage small businesses get with eVoice’s auto attendant is that it lets you record your greetings. This helps your business sound more professional.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
eVoice offers one plan at $14 per user per month.
14. FreedomVoice
FreedomVoice has an automated attendant that answers all your calls with a custom greeting and makes you look like a pro by helping the caller get routed to you or the right person on your team.
If you’re not around to answer, FreedomVoice will take a message you can check from anywhere or get notified by email or text so that you can return the call without delay.
See what customers are saying on Trustpilot.
How much does it cost?
Freedomvoice plans start at $9.95 per month.
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