The Ultimate List of The Best Auto Attendant Phone Systems for Small Businesses in 2022

Are you looking for an auto attendant phone system that’ll keep your team and your customers connected?

Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.

How do find an auto attendant that can keep up?

This quick-comparison guide has you covered. It breaks down the best auto attendant providers on the market, summarizing: 

  • Who they’re built for
  • Why they stand out
  • What their customers say
  • How much they cost

Ready to get started?

Here are the best customizable auto attendant phone systems:

virtualpbx

1. VirtualPBX

Who is it for?

Companies looking for a communication system that can help them transition to remote work are going to enjoy the flexible features and cost-effective offerings from VirtualPBX.

The brand has been a leading VoIP provider for more than 20 years and has helped countless businesses become competitive by providing top-notch call center software, call recording features, plug-and-play phones, and other communication tools.

Why is it awesome?

The thing that makes VirtualPBX great is that it provides you with business SMS and video conferencing capabilities.

Furthermore, it also gives you access to web phones that can let you make calls even via a web browser.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

VirtualPBX plans start at $17.99/user per month.

aircall

2. Aircall

Who is it for?

If you’re running an e-commerce business and use tools like Shopify or HubSpot, Aircall is definitely one of the cloud-based phone system providers you need to check out.

Why is it awesome?

Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to make sure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training purposes.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Aircall’s plans start at $30/user per month (billed annually).

genesys

3. Genesys

Who is it for?

Genesys is one of the best cloud phone systems for people who operate call centers. You can expect their software to integrate artificial intelligence to maximize employee and customer interactions.

Why is it awesome?

Genesys offers a unique system that has speech-enabled IVR including voice bots to streamline interactions when speaking to customers in various languages.

See what customers are saying on TrustRadius, Capterra, and G2.

How much does it cost?

Genesys plans start from $75 to $140 per month.

ruby

4. Ruby

Who is it for?

If you’d prefer a live virtual receptionist instead of an auto attendant, Ruby is right for you. You get a real person who can answer your calls and work as a full-time extension of your team. Call answering, routing and transferring, customer intake, messages, and more are all included.

Why is it awesome?

Ruby’s here to answer your calls and connect with your website visitors, so you can focus on your business. They never call in sick. They never go on vacation. They’re always ready to take your customer’s calls.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Ruby plans start at $349/per month.

8x8

5. 8×8

Who is it for?

If you need an all-in-one business phone system that can run on multiple devices, then 8×8 might interest you. This platform can work on tablets, smartphones, and desktops using a cloud-based auto attendant.

The flexibility of its system allows teams from small businesses to operate wherever they are. Furthermore, 8×8 is for companies looking to scale, providing organizations with more solutions as their requirements change.

Why is it awesome?

8×8 incorporates artificial intelligence that can protect you and your company when disasters occur. Its global redundancy feature allows the system to continue operating even when one or multiple servers fail.

This capability can allow your business to continue working without interruption, an ideal feature, especially for small businesses.

See what customers are saying on Capterra, and G2.

How much does it cost?

8×8 plans start at $12/user per month.

monster

6. Monster

Who is it for?

Small teams and businesses in need of a home office phone system that is optimized for collaboration may find Monster’s Voice Over Internet Protocol a great choice. It provides auto-answer features that incorporate artificial intelligence, giving you access to smart answering any time of the day.

Monster has remote routing capability that lets the system transfer calls to available agents wherever they may be. Furthermore, the platform lets you access the system on any device as needed.

Why is it awesome?

Monster is intended for small companies and offers more than 80 features even for the basic program. Its business collaboration features include file and screen sharing and remote conferencing.

Additionally, Monster’s pricing is very affordable and coupled with its numerous features, allows even small businesses to compete with the bigger companies.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Monster VoIP plans start at $27/user per month.

nextiva

7. Nextiva

Who is it for?

Nextiva is an auto attendant phone system suited to organizations of any size, whether it’s a small business or a Pac-12 university. It provides collaboration features that can work on any device, with customer care capabilities readily integrated within the program.

Why is it awesome?

Nextiva comes with built-in automation that makes it easier to accomplish repetitive tasks like sending follow-up surveys and emails. It lets you automate the sending of notifications to minimize missed deadlines while allowing you to monitor timely customer support.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Nextiva plans start at $30.95/user per month.

ringcentral

8. RingCentral

Who is it for?

Great for companies w/ 25-500+ employees. No matter your industry or location, RingCentral has a cloud-based phone system and customizable auto attendant that can meet your needs.

Why is it awesome?

RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location.

See what customers are saying on Trustpilot, Capterra, G2.

How much does it cost?

RingCentral plans start at $39.99/user per month.

google voice business

9. Google Voice

Who is it for?

Great for companies w/ 1-10+ employees. If you’re looking for a DIY cloud-based phone system for your small business, Google Voice is a great option to consider. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.

Why is it awesome?

What Google Voice lacks in customer service it makes up for in ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for either a personal or business configuration.

See what customers are saying on Capterra and G2.

How much does it cost?

Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.

grasshopper

10. Grasshopper

Who is it for?

As a small business owner, investing in Grasshopper is like having your business with you wherever you go. It lets you easily make calls, send text messages, and email using your business number instead of a personal phone system.

Why is it awesome?

One of the best features you can get from Grasshopper is that you don’t need to spend much time learning the ins and outs of the system. The platform itself is very intuitive and you can get things up and running immediately.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Grasshopper plans start at $19.99/user per month.

mightycall

11. MightyCall

Who is it for?

You probably know by now how inbound calls can be overwhelming, particularly during the busier days. With the screening feature of MightyCall, you’re able to prioritize the most vital calls.

This call screening capability automatically decides which devices receive certain calls while weeding out spam.

MightyCall can let you create rules for your business calls and set them to different times and days. If you’re an entrepreneur or a small company owner with limited staff, you will appreciate scheduling your business hours with the help of MightyCall.

Why is it awesome?

MightyCall allows customers to get in touch with the right person immediately. If a customer has to speak to a certain sales representative, they simply input his or her extension and the system forwards the call to that person’s connected devices.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

MightyCall plans start at $29.99/per month.

talkroute

12. Talkroute

Who is it for?

Talkroute is one of the best small office phone systems to help you get better at routing and taking calls. You can impress your clients with the efficiency and professional call handling offered by the platform.

Why is it awesome?

If you only have one phone line to receive calls, you can still leverage Talkroute. The system has a call stacking feature that makes it possible to receive several calls simultaneously.

Inbound calls stay on hold until the phone becomes available to take on the next call.

Additionally, Talkroute offers a custom message feature that is ideal for marketing. This is one way to share special promotions, brand news, and other interesting items.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

Talkroute plans start at $19/per month.

eVoice

13. eVoice

Who is it for?

As a small business owner, you will find that eVoice is an ideal solution for you especially when your responsibility is responding to all business calls. It has a virtual voicemail feature that lets you easily access and respond to voicemails.

If your company offers 24/7 customer service, you don’t need to worry about after-hours calls again. eVoice has its own Auto Attendant feature, which is a virtual receptionist that assists callers in reaching the right person or department at any time of the day.

Why is it awesome?

Another advantage that you can get with eVoice is that it lets you record your own greetings. This feature lets you provide your callers with a personalized touch while presenting a professional image. Callers will love you more for the personal touch this brings.

See what customers are saying on Trustpilot, Capterra, and G2.

How much does it cost?

eVoice plans start at $14/user per month.

freedomvoice

14. FreedomVoice

Who is it for?

If you simply want to stay connected at all times with your customers, then you will love Freedomvoice. Business owners that have to do it all will find that the platform is like their own personal assistant.

Freedomvoice makes it easy to pick affordable business phone services in the cloud. For instance, entrepreneurs can reject spam calls that simply waste time.

Meanwhile, professionally-recorded messages help impress customers by making even your small brand sound like a Fortune 500 company.

Why is it awesome?

The call quality for Freedomvoice is something that cannot be found in other services.

Whether your callers dial an 800 or local number, they get to experience the best call quality just like any top-notch phone system.

See what customers are saying on Trustpilot and G2.

How much does it cost?

Freedomvoice plans start at $9.95/per month.


Want a side-by-side comparison?

Swipe This Google Sheet
The Grid Comparison Guide