Dealing with angry customers can be one of the most challenging parts of customer service – but mastering it can turn angry customers into loyal ones. Preparation is key for turning negative situations into positive ones and ensuring slight complaints don’t escalate into blowups. Interacting with angry customers requires patience,
How important is it to deliver amazing customer service? Let me throw some stats at you: And you can find a hundred more studies demonstrating how important the customer experience is in reducing churn, creating loyal customers, and driving revenue. Yet many businesses still struggle to provide consistently good customer
You’re going to get a negative online review. It’s something every business has to deal with, even the ones that have their sh*t together. And whether we’re talking startups or established businesses, nobody always has their stuff together. Nobody. Negative reviews aren’t fun. I’ve been in customer service for nearly
Are you on the hunt for the perfect voicemail greeting but feeling a bit lost? Maybe the ones you’ve tried sound too laid-back, overly formal, or just don’t hit all the right notes you’re aiming for. Well, you’re in luck! In this quick guide, we’re diving deep into the art
Building a startup from the ground up is exciting. This is your opportunity to change the world. Unfortunately, the reality is about 90% of startups fail —10% within the first 12 months and 70% in the next two to five years (according to Failory). But don’t let that discourage you.
Customer service used to be pretty simple. Customers emailed you, maybe called you, and that was it. Now they message through email, phone calls, texts, live chat, contact forms, and social DMs, sometimes all in the same day. That creates a real problem for startups and small teams. Messages get
Starting a business is an exciting adventure. You’ve got big ideas, a new logo, and plans to make your mark. But while dreaming big is part of the journey, ignoring the financial side of things can quickly land you in hot water. Bookkeeping isn’t glamorous, but it is the backbone
Winning a new customer feels great. Keeping them is where most businesses struggle. Too many startups focus all their energy on acquisition, only to watch customers quietly disappear after the first purchase. Customer loyalty is harder to earn than clicks or signups, but it is far more valuable. Loyal customers
