TOOLS, TEMPLATES, & TACTICS FOR BOOTSTRAPPERS & BUSINESS BUILDERS
Dealing with angry customers can be one of the most challenging parts of customer service – but mastering it can turn angry customers into loyal ones. Preparation is key for…
How important is it to deliver amazing customer service? Let me throw some stats at you: And you can find a hundred more studies demonstrating how important the customer experience…
You’re going to get a negative online review. It’s something every business has to deal with, even the ones that have their sh*t together. And whether we’re talking startups or…
Are you on the hunt for the perfect voicemail greeting but feeling a bit lost? Maybe the ones you’ve tried sound too laid-back, overly formal, or just don’t hit all…
Building a startup from the ground up is exciting. This is your opportunity to change the world. Unfortunately, the reality is about 90% of startups fail —10% within the first…
Customer service used to be pretty simple. Customers emailed you, maybe called you, and that was it. Now they message through email, phone calls, texts, live chat, contact forms, and…
Starting a business is an exciting adventure. You’ve got big ideas, a new logo, and plans to make your mark. But while dreaming big is part of the journey, ignoring…
Winning a new customer feels great. Keeping them is where most businesses struggle. Too many startups focus all their energy on acquisition, only to watch customers quietly disappear after the…