Bob Blumberg, Head of Customer Success, Author

TOOLS, TEMPLATES, & TACTICS FOR BOOTSTRAPPERS & BUSINESS BUILDERS

Posted in
- Run Your Business
- Templates

6 Customer Service Acronyms That Hold The Secret Formula For Delivering Amazing Support

Posted byby Bob Blumberg
January 15, 2023
8 minute read

How important is it to deliver amazing customer service? Let me throw some stats at you: More than 50% of people are willing to pay extra for a better customer…

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Posted in
- Run Your Business
- Startup Tactics

10 Tips: How To Respond To Negative Online Reviews Based On 20 Years Of Customer Service Experience

Posted byby Bob Blumberg
June 19, 2022
5 minute read

You’re going to get a negative online review. It’s something every business has to deal with, even the ones that have their sh*t together. And whether we’re talking startups or…

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