Best Cloud Phone Systems

The Ultimate 2021 Quick Comparison Guide: Best Cloud Phone Systems for Small To Midsize Businesses

Are you looking for a solution that will make it easier to communicate with customers, prospects, partners, and vendors?

Whether your business has 10 employees or 10,000, you need a phone system that gives your teams the tools to handle phone calls, video conferences, faxes, and text messages wherever they are working.

The days of having sitting at a desk from 9 to 5 are long gone. Today, work can happen at home, while on the road, and at client sites (and, of course, in the office).

Quite simply, the telephone infrastructure of the 20th century simply cannot keep up with the way we work today. If you’re still using an on-premise phone system, then you’re missing out and probably paying too much. And if you’re a small team who’s relying on personal cell phones — there’s a better way as well.

The answer is moving to the cloud. More specifically, unified communications as a service (UCaaS).

UCaaS products are cloud-based phone systems that reduce your cost of doing business and streamline your companies communications. If you wish to remain competitive in today’s fast-paced, modern business environment you need a cloud phone system that can keep up.

With that said, here are the best cloud-based phone systems on the market with a quick summary of who they’re for, what makes them stand out, and how much they cost.

Let’s get started.

Here are the best cloud phone systems for SMBs across industries:

ringcentral

1. RingCentral

 

Who is it for?

No matter your industry or location, RingCentral has a cloud-based phone system that can meet your needs.

Great for companies w/ 25-500+ employees

Why is it awesome?

RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

RingCentral plans start at $39.99/user per month.

 

aircall

2. Aircall

 

Who is it for?

If you’re running an e-commerce business and use tools like Shopify or Hubspot, Aircall is definitely one of the cloud-based phone system providers you need to check out.

Great for eCommerce companies w/ 10-100+ employees

Why is it awesome?

Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to make sure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training purposes.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

Aircall’s plans start at $30/user per month (billed annually).

 

dialpad

3. Dialpad

 

Who is it for?

Does your business operate in multiple locations across the globe? With Dialpads remote-first design and scalability, it might be the service provider your growing business needs.

Great for remote-first companies w/ 25-500+ employees

Why is it awesome?

Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching.

Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

Dialpad starts at $20/user per month.

 

mitel

4. Mitel

Who is it for?

If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might be of interest to you.

Great for companies w/ 500+ employees

Why is it awesome?

Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information.

See what customers are saying on TrustRadius

How much does it cost?

You can learn about Mitel pricing by requesting a quote.

 

google voice business

5. Google Voice

 

Who is it for?

If you’re looking for a DIY cloud-based phone system for your small business, Google Voice is a great option to consider. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.

Great for companies w/ 1-10+ employees

Why is it awesome?

What Goolge Voice lacks in customer service it makes up for in ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for either a personal or business configuration.

See what customers are saying on Capterra, & G2

How much does it cost?

Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.

 

genesys

6. Genesys

 

Who is it for?

Genesys is one of the best cloud phone systems for people who operate call centers. You can expect their software to integrate artificial intelligence to maximize employee and customer interactions.

Great for contact centers w/ 50-500+ employees

Why is it awesome?

Genesys offers a unique system that has speech-enabled IVR including voice bots to streamline interactions when speaking to customers in various languages.

See what customers are saying on TrustRadius, Capterra, G2

How much does it cost?

Genesys plans start from $75 to $140 per month.

 

lifesize

7. Lifesize

 

Who is it for?

Lifesize (formally Serenova) has a video conferencing software that allows call centers to provide face-to-face conversations with their customers. If you are experiencing negative satisfaction with your clients lately, Lifesize can help rectify serious concerns with your customer support.

Great for companies w/ 25-100+ employees

Why is it awesome?

What makes Lifesize focuses on scalability. Business owners can quickly and easily make changes to their phone system and increase or decrease the number of agents available, allowing them to scale up or down as needed.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

You can request a quote here.

 

avaya

8. Avaya

 

Who is it for?

Avaya provides a cloud-based phone system for small businesses across various industries. Because it utilizes the cloud, your workers can telecommute or meet clients virtually through voice or video calls.

Great for companies w/ 500+ employees

Why is it awesome?

Avaya has an all-in-one app that allows you to create virtual offices, providing even small and midsize businesses with capabilities similar to large enterprises.

See what customers are saying on TrustRadius

How much does it cost?

Pricing for Avaya starts at $19.95.

 

aspect

9. Aspect

 

Who is it for?

Aspect is a great cloud-based phone system solution if you have a call center or business that has both outbound and inbound customers. Intended for more large-volume needs, you can quickly sync Aspect between several locations based on your needs.

Great for companies w/ 500+ employees

Why is it awesome?

Besides being able to sync between multiple locations, Aspect also provides an SMS system that allows agents to send automated messages to customers.

Aspect combines inbound, outbound, and omnichannel calling, including automation of specific tasks.

See what customers are saying on Capterra, & G2

How much does it cost?

You can learn about pricing information for Aspect by requesting a quote.

 

phoneburner

10. PhoneBurner

 

Who is it for?

PhoneBurner is one of the best cloud phone systems for call centers finding it difficult to maintain good customer satisfaction ratings. With the platform, you can easily reduce hang-ups, connection delays, and improve contacts to as much as 80 per hour.

Great for companies w/ 25-100+ employees

Why is it awesome?

With PhoneBurner’s advanced software technology, you can easily streamline connections to your customers with nearly 100% uptime. Constant audio problems will no longer be a problem for you with the PhoneBurner software.

Additionally, the platform offers a system that facilitates customer targeting numbers by sorting them based on zip code, customized tags, and data of the last dial.

See what customers are saying on Trustpilot, Capterra, & G2

How much does it cost?

PhoneBurner’s Unlimited Power Dialing plan costs $149/user per month.

 

comcast business

11. Comcast Business VoiceEdge

 

Who is it for?

The cloud-based PBX system from Comcast is intended for large-scale enterprises in various industries. You can expect flexible access for your remote workers or on-site operators.

The digital solutions provided by Comcast are intended to help industries grow. They also offer platforms that are designed for federal and state governments.

Great for companies w/ 50-500+ employees

Why is it awesome?

Comcast utilizes a strong network, cloud-based programming, and predictive analysis to let you manage your workforce and serve your customers better. It has video conferencing capabilities that work well for entities within the education and health care sector.

They also have virtual and touchless point-of-sale equipment that is ideal for retailers.

See what customers are saying on TrustRadius

How much does it cost?

Pricing for Comcast is available through a consultation.

 

fuze

12. Fuze

Who is it for?

If you’re looking for an enterprise-grade cloud-based phone system that offers analytics, Fuze just might be the solution for you. The unified platform provides inbound and outbound PBX capabilities with the ability to collect and analyze data on productivity, usage, and engagement of the workforce.

Great for companies w/ 10-100+ employees

Why is it awesome?

Security is a priority for Fuze. It has several security certificates to protect customer information and diverse access points for seamless communications.

See what customers are saying on TrustRadius, Capterra, & G2

How much does it cost?

Fuze plans range from $15/user per month.

 

fusion connect

13. Fusion Connect

Who is it for?

Businesses of all sizes can benefit from Fusion Connect. Its cloud-based platform allows remote workers to chat with both team members and customers.

Great for companies w/ 10-100+ employees

Why is it awesome?

Fusion Connect utilizes end-to-end SLAs for high availability, reducing wait and lag times for calls and video conferencing.

See what customers are saying on Yelp & ConsumerAffairs

How much does it cost?

Fusion Connect starts at $19.95/user per month.

 

sherweb

14. SherWeb

 

Who is it for?

SherWeb is a cloud-based PBX calling platform for organizations of all sizes, whether you have a single-office operation or multiple branches.

Great for companies w/ 500+ employees

Why is it awesome?

You can quickly incorporate SherWeb into your existing company structure and leverage the training that they provide for their platform.

See what customers are saying on G2

 

How much does it cost?

Pricing for SherWeb starts at $25/user per month.

 

voxdirect

15. VoxDirect

 

Who is it for?

Whether you’re a single entrepreneur with a startup or a large organization with global connections, VoxDirect is a cloud-based phone system for you. It provides users with a business calling system that has its own mobile app for remote workers that are constantly on the move.

Formerly known as Voxox Cloud Phone, VoxDirect also features text marketing that can help bring in customers to brick-and-mortar companies while generating online leads.

Great for companies w/ 25-100+ employees

Why is it awesome?

Many of the tedious tasks in standard PBX systems are automated for you with VoxDirect. It even allows business owners to deliver scheduled text messages for follow-up reminders.

Being a cloud-based platform, VoxDirect allows the facilitation of professional customer connections anywhere in the world.

See what customers are saying on Trustpilot & G2

How much does it cost?

The pricing for Vox Direct plans range from $39 to $139 per month.

 

centurylink

16. CenturyLink

 

Who is it for?

If your small business is looking for VoIP features that allow your team members to work remotely or as they travel, CenturyLink may be a good choice. Plans offered by the platform are easily scalable, providing options to allow business partners to connect through either voice or video communication channels.

CenturyLink provides features that are customized for each company to ensure effectiveness.

Great for companies w/ 50-500+ employees

Why is it awesome?

Besides providing managed IT services, CenturyLink also offers both digital and landline phone systems. These features allow small business owners to choose solutions that can easily scale with their needs.

See what customers are saying on G2

How much does it cost?

Pricing for CenturyLink is available upon request.

 

17. JustCall

 

Who is it for?

Are you currently unhappy with your existing cloud phone system? If so, you might be interested in what JustCall has to offer.

The platform allows users to make and receive phone calls to almost 70 countries around the world. JustCall provides a wide range of advantages that can benefit businesses in major industries such as finance, education, healthcare, and real estate.

Great for companies w/ 10-100+ employees

Why is it awesome?

JustCall is all about security for its clients. It allows companies to avoid data breaches by encoding all data received during transmission.

Furthermore, the platform uses optimized data centers to ensure optimum security at all times.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

The pricing for JustCall’s packages ranges from $20 to $40/user per month.

 

cloudtalk

18. CloudTalk

 

Who is it for?

CloudTalk is a more versatile cloud-based phone system than other call center solutions. You can easily integrate the platform with your help desks and popular business tools like HubSpot, Zendesk, and Pipedrive.

Business owners who want to analyze call data in CRMs can also expect to find this capability in CloudTalk.

Great for companies w/ 10-100+ employees

Why is it awesome?

The CloudTalk software utilizes interactive voice response (IVR) and smart call routing to address unanswered calls as much as possible. These features result in higher customer satisfaction for many call centers.

Additionally, CloudTalk is known for providing instant tech support whenever problems arise. You can expect your agents to spend less time searching for solutions with their systems. The readily accessible support capability of CloudTalk ensures issues are resolved immediately.

See what customers are saying on Trustpilot, Capterra, G2

How much does it cost?

CloudTalk pricing starts at $20/user per month.

 


Want a side-by-side comparison of the best cloud phone systems?

Here it is in a handy, printable, instant-access Google Sheet.

The Grid Comparison Guide