Are you looking for a cloud-based business phone system to keep your team and customers connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do you find a cloud phone system that can keep up?
This quick-comparison guide has you covered. It breaks down the best cloud-based phone system providers on the market, summarizing:
- Who they’re built for
- Why they stand out
- What their customers say
- How much they cost
That’ll save you some time, right?
So, let’s get started.
Here are the best cloud phone systems for small business in 2024:
1. RingCentral
Who is it for?
Great for companies with 25-500+ employees. RingCentral has a cloud-based phone system that meets your needs regardless of industry or location.
Why is it awesome?
RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice and video conference calls from any device, regardless of location.
See what customers are saying on Trustpilot, Capterra, G2.
How much does it cost?
RingCentral plans start at $39.99/user per month.
2. Aircall
Who is it for?
Great for eCommerce companies with 10-100+ employees. If you’re running an e-commerce business and use tools like Shopify or HubSpot, Aircall is one of the cloud-based phone system providers you need to check out.
Why is it awesome?
Aircall makes spinning up a remote call center less expensive and less frustrating. It gives you all the tools you need to ensure your team can deliver an outstanding caller experience, including call monitoring and call analytics managers can use for training.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Aircall’s plans start at $30/user per month (billed annually).
3. Dialpad
Who is it for?
Great for remote-first companies with 25-500+ employees. Does your business operate in multiple locations across the globe? With Dialpad’s remote-first design and scalability, it might be the service provider your growing business needs.
Why is it awesome?
Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching.
Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
Dialpad starts at $20/user per month.
4. Mitel
Who is it for?
Great for companies with 500+ employees. If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might interest you.
Why is it awesome?
Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information.
See what customers are saying on TrustRadius.
How much does it cost?
You can learn about Mitel pricing by requesting a quote.
5. Google Voice
Who is it for?
Great for companies with 1-10+ employees. Google Voice is a great option if you’re looking for a DIY cloud-based phone system for your small business. With Google Voice, you can make calls anywhere from your computer as long as you have internet connectivity.
Why is it awesome?
What Google Voice lacks in customer service makes up for is ease of use. Google Voice can easily sync with users who already have a Google account. Furthermore, it works on any device, and you can easily sign up for a personal or business configuration.
See what customers are saying on Capterra and G2.
How much does it cost?
Pricing for Google Voice for business (i.e., with an auto-attendant) starts at $20/user per month.
6. Genesys
Who is it for?
Great for contact centers with 50-500+ employees. Genesys is one of the best cloud phone systems for people who operate call centers. You can expect their software to integrate artificial intelligence to maximize employee and customer interactions.
Why is it awesome?
Genesys offers a unique system with speech-enabled IVR, including voice bots to streamline interactions when speaking to customers in various languages.
See what customers are saying on TrustRadius, Capterra, and G2.
How much does it cost?
Genesys plans start from $75 to $140 per month.
7. Lifesize
Who is it for?
Great for companies with/ 25-100+ employees. Lifesize (formally Serenova) has video conferencing software allowing call centers to provide face-to-face conversations with customers. If you are experiencing negative satisfaction with your clients lately, Lifesize can help rectify serious concerns with your customer support.
Why is it awesome?
What makes Lifesize focuses on scalability. Business owners can quickly and easily change their phone system and increase or decrease the number of agents available, allowing them to scale up or down as needed.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
You can request a quote here.
8. Avaya
Who is it for?
Great for companies with/ 500+ employees. Avaya provides a cloud-based phone system for small businesses across various industries. Because it utilizes the cloud, your workers can telecommute or meet clients virtually through voice or video calls.
Why is it awesome?
Avaya has an all-in-one app that allows you to create virtual offices, providing even small and midsize businesses with capabilities similar to large enterprises.
See what customers are saying on TrustRadius.
How much does it cost?
For Avaya pricing, you need to get a quote.
9. Aspect
Who is it for?
Great for companies with 500+ employees. Aspect is a great cloud-based phone system solution for a call center or business with outbound and inbound customers. Intended for more large-volume needs, you can quickly sync Aspect between several locations based on your needs.
Why is it awesome?
The Aspect cloud phone solution combines inbound, outbound, and omnichannel calling, including automation of specific tasks. Additionally, Aspect provides an SMS system that allows agents to send customers automated messages.
See what customers are saying on Capterra and G2.
How much does it cost?
You can learn about pricing information for Aspect by requesting a quote.
10. PhoneBurner
Who is it for?
Great for companies with 25-100+ employees. PhoneBurner is one of the best cloud phone systems for call centers, but it is difficult to maintain good customer satisfaction ratings. With the platform, you can easily reduce hang-ups and connection delays and improve contacts to as much as 80 per hour.
Why is it awesome?
With PhoneBurner’s advanced software technology, you can easily streamline customer connections with nearly 100% up time. Constant audio problems will no longer be a problem for you with the PhoneBurner software.
Additionally, the platform offers a system that facilitates customer targeting numbers by sorting them based on zip code, customized tags, and data of the last dial.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
PhoneBurner’s Unlimited Power Dialing plan costs $149/user per month.
11. VoiceEdge
Who is it for?
Great for companies with 500+ employees. The cloud-based phone system from Comcast is intended for large-scale enterprises. The customizable system is ideal across various industries, including federal and state governments, with flexible access for remote workers or on-site operators.
Why is it awesome?
Comcast utilizes a strong network, cloud-based programming, and predictive analysis to let you manage your workforce and serve your customers better. It has video conferencing capabilities that work well for educational and healthcare entities.
Comcast also offers virtual and touchless point-of-sale equipment that is ideal for retailers.
See what customers are saying on TrustRadius.
How much does it cost?
Pricing for Comcast is available through a consultation
12. SherWeb
Who is it for?
Great for companies with 100+ employees. SherWeb is a cloud phone system suited for small businesses with multiple locations.
Why is it awesome?
You can quickly incorporate SherWeb into your existing company structure and leverage the training they provide for their platform. See what customers are saying on G2.
How much does it cost?
Pricing for SherWeb starts at $25/user per month.
13. JustCall
Who is it for?
Great for companies with/ 10-100+ employees. Are you currently unhappy with your existing cloud phone system? If so, you might be interested in what JustCall has to offer.
The platform allows users to make and receive phone calls to almost 70 countries worldwide. JustCall provides many advantages that can benefit businesses in major industries such as finance, education, healthcare, and real estate.
Why is it awesome?
JustCall is all about security for its clients. It allows companies to avoid data breaches by encoding all data received during transmission.
Furthermore, the platform uses optimized data centers to ensure optimum security. See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
JustCall’s packages range from $20 to $40/user per month.
14. CloudTalk
Who is it for?
Great for companies with 50+ employees. CloudTalk is a more versatile cloud-based phone system than other call center solutions.
Business owners who want to analyze call data in CRMs can also expect to find this capability in CloudTalk. You can easily integrate the platform with your help desks and popular business tools like HubSpot, Zendesk, and Pipedrive.
Why is it awesome?
The CloudTalk software utilizes interactive voice response (IVR) and smart call routing to address unanswered calls as much as possible. These features result in higher customer satisfaction for many call centers.
Additionally, CloudTalk is known for providing instant tech support whenever problems arise. The readily accessible support capability of CloudTalk ensures issues are resolved immediately.
See what customers are saying on Trustpilot, Capterra, and G2.
How much does it cost?
CloudTalk pricing starts at $20/user per month.
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