Trying to find the right VoIP phone service for your small business or home office? You’ve come to the right place.
We’ve put together an extensive list of the leading business VoIP phone service providers on the market. If you’re looking to compare business VoIP providers on pricing, features, call quality, and customer support, we’re confident you’ll find the one below that will meet your needs.
In fact, the service providers below wouldn’t be on this list if they weren’t affordable, easy to set up, feature-rich, and backed up by stellar customer service.
Without further ado, here’s the ultimate list of the best VoIP providers for small businesses in 2023:
Description: 8×8 offers a wide range of business VoIP services including voice, video, chat, and a contact center solution — all through the cloud. Their goal is to provide an all-in-one solution for small businesses that need a communications system that can scale.
8×8’s advanced admin features make monitoring and managing your phone communications simple and straightforward. They offer plans for both small and medium-sized businesses as well as large enterprises. They offer separate plans for each business size. Plans are based on features and user requirements.
Pricing: 8×8 offers a basic communications plan for small businesses starting at $15/user per month. For their most popular plan, an all-in-one voice, video, and chat designed for larger teams, you are looking at $28/user per month. And finally, for their most advanced plan with advanced call handling and analytics, the price is $57/user per month.
2. GoTo Connect
Description: GoTo Connect (formally Jive) offers hosted VoIP solutions that provide a simple and affordable solution to small businesses that need a communication solution. GoTo Connect’s main selling point is that it can help companies to simplify and manage their phone and conferencing setup, improving communication internally and with clients.
GoTo Connect gives you full control over your call routing, the ability to create custom schedules and routing, and call sequencing features. Other features include auto-attendants, call analytics, call queues, call recording, desktop integration, custom greetings, fax, and email, hold music, ring groups, unlimited extensions, and virtual fax.
Pricing: GoTo Connect’s pricing is simple. The price is based on the number of users that will be using your system. Plans start at $32/month per user and get cheaper the more users you onboard.
Description: Do you need a robust business VoIP solution that allows you to grow your team hassle-free? Mitel offers a range of business phone systems. Those packages include options for targeted call centers, unified communications, and cloud communications systems.
Mitel’s system also integrates with a range of the most popular solutions including MiCloud Connect, LinkPoint360, several CRM solutions, and Google Chrome. Their system is comprehensive and robust, giving you complete control over your phone communications system.
Pricing: Mitel requires you to get a custom quote but they previously had their pricing publicly displayed on their site at $20.99 per month per user. That plan came with its PBX features, collaboration, and conferencing. Mitel also offers Elite and Premium plans, which include some advanced features like CRM integration, call recording, archiving, and automated operators.
4. UniTel Voice
Description: UniTel Voice is a business VoIP phone service priced and designed for startups and small business owners. When it comes to affordability, features, call quality, ease of use, or customer support, UniTel Voice has you covered.
With UniTel Voice you can manage all your cloud-based business phone system features online and run your business from any device (IP-phones, softphones, or the UniTel Voice mobile app).
UniTel Voice takes all the features and functionality of other leading auto attendant phone systems and simplifies them. Set up is easy. No instruction manuals or technical knowledge is needed.
But what sets UniTel Voice apart and makes it one of the best small office VoIP phone systems is the customer service.
Unlike other business VoIP service providers, UniTel Voice’s customer support is not outsourced to an overseas call center. It’s 100% USA-based and always free. There’s always a real person ready to help set up your phone system and keep it running.
So, whether you’re a first-time entrepreneur with a home-based business or an established small business that needs a scalable VoIP solution – UniTel Voice is the professional virtual PBX you’re looking for.
Pricing: UniTel Voice starts at just $9.99/month which includes unlimited users, unlimited greetings, extensions, voicemail, and more. Free setup. Free voice talent recordings. And loads of other included features.
Every plan is month-to-month. You’re never locked into a long-term contract and you get a money-back guarantee, so you can try UniTel Voice risk-free for 30 days. Their risk-free trial is as straightforward as it sounds. If after 30 days you’re not 100% satisfied, your money is refunded no questions asked.
Description: Vonage is a powerhouse in the business VoIP industry. The company offers a range of VoIP for small business plans that allow companies to secure their business number and use the advanced mobile features that the company offers.
Vonage provides you with a reliable mobile app, desktop app, conference calls, online meetings, video conferencing, file sharing, multi-level auto-attendant, CRM integrations, call recording, group calls, and visual voicemail. You can download the app and start using their service on your mobile device immediately after signing up.
Pricing: Vonage offers three different business phone plans, costing $19.99, $29.99, and $39.99 per month respectively. Each step up offers additional features.
Description: Do you want to try a business phone service, but aren’t ready to make a commitment at this time? RingCentral provides businesses with a free 15-day trial so can give their business VoIP service a try before committing to a monthly or annual plan.
RingCentral allows customers to take calls from any device, return calls with one click, and welcome callers with a custom greeting. You can track incoming and outgoing calls in their call log system, and port existing toll-free or local numbers into their service. RingCentral is a reasonably priced, feature-rich option for growing businesses.
Pricing: RingCentral Office plans range from $32.99 per month per user and goes up to $62.99 per month per user. However, you get a discount if you commit to an annual plan.
Description: Phone.com offers a feature-rich solution for small and mid-sized businesses. Their plans include more than 40 different standard features including custom phone numbers, video conferencing, user extensions, auto-receptionist, greetings, and call routing features.
Each of their 40+ standard features is included in all of their plans, with their larger plans offering a few features that are typically geared toward larger enterprise businesses.
If you are looking for a business phone solution that is easy to use, feature-rich, and affordable — phone.com is an excellent choice.
Pricing: Phone.com’s business VoIP plans range from $14.99 per month per user and go up to $29.99 per month per user depending on the features you’re looking for. And like RingCentral, they do offer a discount if you commit to an annual plan.
Description: Callture offers business VoIP phone service that features its patented “memo-on-call” feature. The memo-on-call feature allows you to record a memo after the call. Then, when the person calls back, the memo will be played to you while the caller hears the ringing on the other side.
Callture’s unique phone system features help it to stand out from the competition. If you constantly find yourself needing additional context when you hop on a call, Callture can help.
Pricing: Callture’s VoIP for small business plans starts at $26.50 per month. But they claim they’ll price match if you’re shopping around.
Description: Nextiva is a large business VoIP phone service provider and a well-known brand within the industry. Their phone system features give you the ability to use their service on desk phones, computer-based phones, and via their mobile app, so you can manage your calls from anywhere in the world.
Nextiva also includes an auto-attendant that will play callers a customized greeting and provide them with a menu that connects them with specific people or departments within your company.
Pricing: Nextiva business VoIP plans range from $30.95 per month per user and go up to $45.95 per month per user depending on the features you’re looking for. They will also give you a slight price break if you sign up for 5 users or more.
Description: Ooma’s small business phone system offers a simple, reasonably priced way for small businesses to take advantage of a modern communication system. Their cloud system is packed with more than 35+ advanced phone features that are designed for small business use.
Ooma is known for its easy-to-use web admin system, which allows you to easily assign conference line numbers, set call routing preference, and other broader communication considerations.
Your team can access the system on their smart device through the Ooma app, or through traditional desktop systems. They provide a simple but professional experience at a reasonable price.
Pricing: Ooma’s standard plan provides 35+ features and plug-and-play app access for just $19.95 per month.
Description: VirtualPBX provides a range of high-quality VoIP plans for small businesses. They offer complete 24/7 support for all of their services. One of the primary selling points of VirtualPBX is that they don’t reduce the number of features offered based on the chosen plan.
VirtualPBX systems come with a slick dashboard that allows companies to have complete control over their users, devices, numbers, and other features and settings. VirtualPBX offers four systems including plans that offer a toll-free number, CRM, custom solutions, and SIP Trunking.
Pricing: VirtualPBX plans start are $9 per user per month with limited features then go up to $34/per user per m month for more advanced functionality.
Description: OnSip offers a complete service for companies that want a professional, mobile-friendly business phone option. Their service is intended for small and medium-sized businesses that want a solution that will scale with their company but also provide easy access in the short term.
Their entire system is mobile — allowing your team to simply download the app and begin communicating internally or with customers.
Pricing: Their all-in-one business phone system (with free desk phones or headsets) costs $18.95 per user per month with a five-user minimum.
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