Are you looking for a virtual PBX phone system to keep your team and customers connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do you find a modern virtual PBX that can keep up?
This quick-comparison guide has you covered. It breaks down the best virtual PBX phone system providers on the market, summarizing:
- Why they stand out
- What their customers say
- How much they cost
So, let’s get started.
Here are the best cloud-based PBX phone systems for businesses of any size:
1. 8×8
Why does it stand out?
8×8 is one of the best virtual PBX phone systems for enterprise businesses with ever-changing needs. To improve response times, you can set rules that distribute incoming calls according to time zones, operating hours, and other conditions.
Automating your caller experience lets you quickly get the needed info to your customers.
How much does it cost?
8×8 does not provide upfront pricing. You must request a quote.
What are customers saying?
See what customers are saying on Capterra and G2.
“Great service for any company that has multiple employees or locations.”
Kyle W. verified user by G2
2. Unitel Voice
Why does it stand out?
Unitel Voice is a virtual PBX built to keep things simple, so anyone can set it up without needing an IT expert. You can easily create custom greetings, set up department and employee extensions, and manage custom voicemail messages — all in just a few clicks. Everything is straightforward, so your team can get started right away without any hassle.
What makes it stand out is the auto attendant feature, which helps route calls to the right place automatically, giving your business a polished, professional feel. It’s all the tools your team needs to stay connected, packed into an easy-to-use system that doesn’t overcomplicate things.
How much does it cost?
Unitel Voice starts at $9.99 per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“We had an outstanding experience setting up our phone service, thanks to the exceptional personal service we received.”
Sandra Deich verified user by Trustpilot
3. Aircall
Why does it stand out?
Aircall’s IVR menus and smart routing rules allow you always to direct callers to the right employee. You can collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.
You can also automatically sync call details to your CRM and Helpdesk. This allows you to save time by reviewing call recordings and checking contact history without switching back and forth between systems.
How much does it cost?
Aircall’s plans start at $30/user per month (billed annually).
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“We love the routing features to direct the right customers to the right support.”
Allison K. verified user by Capterra
4. Phone.com
Why does it stand out?
Phone.com is a modern cloud PBX built for today’s always-on entrepreneurs and growing businesses. It offers conferencing, texting, sophisticated call management, and more.
Unlike other virtual-only PBX phone services, Phone.com is a complete business phone system that can support physical phones, mobile devices, and softphones.
How much does it cost?
Phone.com plans start at $12.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Affordable but buggy.”
Matthew S. verified user by Capterra
5. Freshcaller
Why does it stand out?
Freshcaller Contact Center is another PBX solution you should check out. What makes it awesome is that it provides loads of insights for call center supervisors.
You can monitor and manage calls and review relevant conversations and other data concerning past calls.
How much does it cost?
Freshcaller plans start at $19/user per month.
What are customers saying?
See what customers are saying on Capterra and G2.
“Not for a smaller business like us, but great for larger call centers.”
Luke T. verified user by Capterra
6. VirtualPBX
Why does it stand out?
For more than 20 years, VirtualPBX has helped countless businesses become competitive by providing top-notch call center software, call recording features, plug-and-play phones, and other communication tools.
Companies looking for a communication system to help them transition to remote work will enjoy VirtualPBX’s flexibility.
How much does it cost?
VirtualPBX plans start at $17.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“A feature rich & affordable PBX for small businesses.”
Ryan F. verified user by G2
7. Nextiva
Why does it stand out?
Nextiva lets you connect your phone system with business apps, AI, and automation. Its advanced features improve your workflow and let you know why someone calls before you take their phone call.
How much does it cost?
Nextiva plans to start at $30.95/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Decent onboarding, good support. Overall decent, just high added fees.”
James D. verified user by Capterra
8. RingCentral & Avaya
Why does it stand out?
RingCentral’s virtual PBX allows you to route customers with interactive voice response (IVR) and call queues.
Larger businesses can use RingCentral’s built-in multi-site support to manage branches with unique operational needs. Plus, they can access 24/7 customer support via chat or phone.
How much does it cost?
RingCentral plans start at $39.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, G2.
“Rock solid VoIP with great features, but on the expensive side.”
Kim P. verified user by Capterra
9. Talkroute
Why does it stand out?
Talkroute is a completely PBX phone system. It requires no equipment or contracts and works with your existing devices.
How much does it cost?
Talkroute Pro plans start at $19/per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Finally! A Virtual PBX that offers HIPAA Compliance!”
Sylvia T. verified user by G2
10. eVoice
Why does it stand out?
Like Talkroute, eVoice is a completely virtual PBX phone system. There’s no phone system equipment or physical desk phones.
You manage everything online and take calls on your existing phones and devices.
How much does it cost?
eVoice plans start at $14/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Easy to add new team members with their own lines.”
Jared L. verified user by Capterra
11. Zoom PBX
Why does it stand out?
Zoom is well known as the king of video conferencing. They recently launched their integrated PBX phone system to expand their product offering and meet more of your business communication needs. They may still be working out the kinks, but this add-on might make sense for your business if you already use Zoom.
How much does it cost?
Zoom’s standard cloud PBX system plan ranges between $120 and $300/user per year.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price”
Andrew K. verified user by Capterra
12. VoiceEdge
Why does it stand out?
Keep your enterprise communicating, collaborating, and ready for the day with our cloud-based virtual PBX service.
How much does it cost?
Pricing for Comcast is available through a consultation.
What are customers saying?
See what other customers are saying on G2 and TrustRadius.
“I like it, but I don’t love it. Main benefit is the ability to answer calls on my cell, desk phone, and computer.”
Josh B. verified user by G2
13. Vonage PBX
Why does it stand out?
Vonage Contact Center (VCC) is a PBX solution designed to improve:
- Team productivity and satisfaction.
- Controlled costs.
- Customer first-call resolutions.
- And more.
How much does it cost?
Vonage contact center pricing is only available via a quote.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Working well for our company. The virtual receptionist setup is a little tricky.”
Dominic B. verified user by G2
14. Verizon VoIP PBX
Why does it stand out?
Verizon offers a robust VoIP PBX with over 45 calling features that boost your business’s productivity, enable remote work, and optimize call routing.
How much does it cost?
Verizon Digital Voice plans start at $35/line per month.
What are customers saying?
See what customers are saying on Trustpilot, ConsumerAffairs, and G2.
“Verizon business provides an easy solution for team communication.”
Zane B. verified user by G2
15. OnSip
Why does it stand out?
If you’re looking for a cloud-hosted PBX calling platform with video conferencing features, then OnSip is a great choice for your remote teams. Its functionalities are ideal for any business size.
You can also take advantage of the training and assistance that OnSip offers in managing a remote workforce.
How much does it cost?
OnSip plans start at $18.95/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Great service at an affordable price.”
Michael D. verified user by G2
Want to compare more virtual PBX providers?
