Are you looking for a virtual PBX phone system that’ll keep your team and your customers connected?
Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device.
How do find a modern virtual PBX that can keep up?
This quick-comparison guide has you covered. It breaks down the best virtual PBX phone system providers on the market, summarizing:
- Why they stand out
- What their customers say
- How much they cost
So, let’s get started.
Here are the best cloud phone systems for businesses of any size:
1. 8×8
Why does it stand out?
8×8 is one of the best virtual PBX phone systems for enterprise businesses with ever-changing needs. You can set rules that distribute incoming calls according to time zones, operating hours, and other conditions to improve response times.
Having this ability to automate your caller experience allows you to quickly get your customers the info they need.
How much does it cost?
8×8 plans start at $15/user per month.
What are customers saying?
See what customers are saying on Capterra and G2.
“Great service for any company that has multiple employees or locations.”
Kyle W. verified user by G2
2. Aircall
Why does it stand out?
Aircall’s IVR menus and smart routing rules allow you to direct callers to the right employee every time. You can collaborate on calls through the shared inbox, apply tags or comments, and assign follow-ups to specific teammates.
You can also automatically sync call details to your CRM and Helpdesk. That way you can save time by being able to review call recordings and check contact history without switching back and forth between systems.
How much does it cost?
Aircall’s plans start at $30/user per month (billed annually).
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“We love the routing features to direct the right customers to the right support.”
Allison K. verified user by Capterra
3. Phone.com
Why does it stand out?
Phone.com is a modern cloud PBX built for today’s always-on entrepreneurs and growing businesses. With Phone.com, you get conferencing, texting, sophisticated call management, and more.
And unlike other virtual-only PBX phone services, Phone.com is a complete business phone system that can support physical phones as well as mobile devices and softphones.
How much does it cost?
Phone.com plans start at $12.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Affordable but buggy.”
Matthew S. verified user by Capterra
4. Freshdesk Contact Center
Why does it stand out?
Fresh Contact Center is another PBX solution you should check out. What makes it awesome is that it provides loads of insights for call center supervisors.
You can monitor and manage calls in real-time, and review relevant conversations and other data concerning past calls.
How much does it cost?
Fresh Caller plans start at $19/user per month.
What are customers saying?
See what customers are saying on Capterra and G2.
“Not for a smaller business like us, but great for larger call centers.”
Luke T. verified user by Capterra
5. VirtualPBX
Why does it stand out?
For more than 20 years VirtualPBX has helped countless businesses become competitive by providing top-notch call center software, call recording features, plug-and-play phones, and other communication tools.
Companies looking for a communication system that can help them transition to remote work are going to enjoy the flexibility of VirtualPBX.
How much does it cost?
VirtualPBX plans start at $17.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“A feature rich & affordable PBX for small businesses.”
Ryan F. verified user by G2
6. Nextiva
Why does it stand out?
Nextiva allows you to connect your phone system with business apps, AI, and automation. Its advanced features improve your workflow and know why someone is calling before you take their phone call.
How much does it cost?
Nextiva plans start at $30.95/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Decent onboarding, good support. Overall decent, just high added fees.”
James D. verified user by Capterra
7. RingCentral & Avaya
Why does it stand out?
RingCentral’s virtual PBX allows you to route customers with interactive voice response (IVR) and call queues.
Larger businesses can take advantage of RingCentral’s built-in multi-site support to manage business branches with unique operational needs. Plus, get 24/7 customer support via chat or phone.
How much does it cost?
RingCentral plans start at $39.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, G2.
“Rock solid VoIP with great features, but on the expensive side.”
Kim P. verified user by Capterra
8. Talkroute
Why does it stand out?
Talkroute is a completely PBX phone system. There’s no equipment. No contracts. And it works with your existing devices.
How much does it cost?
Talkroute Pro plans start at $39/per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Finally! A Virtual PBX that offers HIPAA Compliance!”
Sylvia T. verified user by G2
9. eVoice
Why does it stand out?
Like Talkroute, eVoice is a completely virtual PBX phone system. There’s no phone system equipment or physical desk phones.
You manage everything online and take calls on your existing phones and devices.
How much does it cost?
eVoice plans start at $14/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Easy to add new team members with their own lines.”
Jared L. verified user by Capterra
10. Zoom PBX
Why does it stand out?
Zoom is well known as the king of video conferencing so in an effort to expand their product offering to meet more of your business communication needs they recently launched their own integrated PBX phone system. They may still be working out the kinks, but if you already use Zoom this add-on might make sense for your business.
How much does it cost?
Zoom’s standard cloud PBX system plan ranges between $120 and $300/user per year.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“While the services is available at a great price, the overall customer support is extremely poor.”
Andrew K. verified user by Capterra
11. VoiceEdge
Why does it stand out?
Keep your enterprise communicating, collaborating, and ready for the day with our cloud-based virtual PBX service.
How much does it cost?
Pricing for Comcast is available through a consultation.
What are customers saying?
See what other customers are saying on G2 and TrustRadius.
“I like it, but I don’t love it. Main benefit is the ability to answer calls on my cell, desk phone, and computer.”
Josh B. verified user by G2
12. Vonage PBX
Why does it stand out?
Vonage Contact Center (VCC) is a PBX solution designed to improve:
- Team productivity and satisfaction.
- Controlled costs.
- Customer first-call resolutions.
- And more.
How much does it cost?
Vonage contact center pricing is only available via a quote.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Working well for our company. The virtual receptionist setup is a little tricky.”
Dominic B. verified user by G2
13. Fuze
Why does it stand out?
Recently purchased by 8×8, Fuze is all-in-one PBX solution that works seamlessly across all locations and devices, giving a comprehensive view of usage, engagement, and productivity across the organization.
How much does it cost?
Fuze calling plans range from $25/user per month.
What are customers saying?
See what customers are saying on TrustRadius, Capterra, and G2.
“Fuze works great. If your company does not have a dedicated IT staff…I could see where there could be challenges.”
Christian G. verified user by TrustRadius
14. Switchvox
Why does it stand out?
Switchvox is a fully-featured cloud PBX solution designed for SMBs with integrated features including team presence management, instant messaging, SMS texting, and conferencing calling.
How much does it cost?
Sangoma’s Switchvox Cloud unlimited plans start at $17.99/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Switchvox provides PBX-like call center features that allow businesses to do just about anything.”
Todd L. verified user by G2
15. Verizon VoIP PBX
Why does it stand out?
Verizon offers a robust VoIP PBX with over 45 calling features that boost your business’s productivity, enable remote work, and optimize call routing.
How much does it cost?
Verizon Digital Voice plans start at $35/line per month.
What are customers saying?
See what customers are saying on Trustpilot, ConsumerAffairs, and G2.
“Verizon business provides an easy solution for team communication.”
Zane B. verified user by G2
16. OnSip
Why does it stand out?
If you’re looking for a cloud-hosted PBX calling platform that has video conferencing features, then OnSip is a great choice for your remote teams. Its functionalities are ideal for any business size.
You can also take advantage of the training and assistance in managing a remote workforce that OnSip offers.
How much does it cost?
OnSip plans start at $18.95/user per month.
What are customers saying?
See what customers are saying on Trustpilot, Capterra, and G2.
“Great service at an affordable price.”
Michael D. verified user by G2
Want to compare more virtual PBX providers?
