Chances are you’ve called a business and heard some version of this:
“This call may be monitored or recorded for quality assurance and training purposes.”
Big companies and contact centers have been using call recording for decades to improve customer support, conduct employee training, respond to legal issues, and better products and services.
But today, with various service providers and apps now offering call recording, there’s no reason for the smallest of companies to miss out on these benefits.
Where do you start?
This quick-comparison guide has you covered. It breaks down the best call recording tools on the market, summarizing:
- What they are
- Why they stand out
- How much they cost
So, without further ado, here are the best call-recording service providers for businesses in 2024:
1. SalesKen
SalesKen is a business calling program designed for both inbound and outbound calling representatives. It’s created for both smaller companies and larger calling centers with multiple locations, including remote workers.
Why is it awesome?
SalesKen offers a continual training program for calling center teams. It tracks calls in real-time and offers AI suggestions to help sales representatives clarify leads and overcome objections.
SalesKen records conversations, allowing managers to coach in context. Other tools help representatives tailor their responses to the customer’s stated needs. SalesKen also has a dashboard to monitor team effectiveness and qualify leads.
How much does it cost?
Pricing is available upon request.
2. Refract
Refract allows businesses of many sizes to close deals remotely, with Artificial Intelligence programming to analyze both inbound and outbound calls. It analyzes calls to tweak sales team conversations and provide tailored feedback.
Why is it awesome?
Refract helps managers and team leaders determine what works, recording calls and using contextual cues, including tone of voice, to determine customer objections and help sales representatives clarify customer needs.
Refract allows clients to onboard new hires more easily, with relevant training and pertinent examples from successful customer interactions. It also allows ongoing training for individual employees based on customer interactions.
How much does it cost?
Pricing is available upon request.
3. Gong
Gong is a business call recording program that allows managers and team leaders to monitor sales calls in real time. It’s cloud-based, allowing immediate access to both remote workers and call centers.
Why is it awesome?
Gong provides valuable insights for revenue intel, using conversation context and tone of voice to help call representatives to fine-tune lead qualifications, overcome objections, and confidently close sales.
Gong’s Revenue Intelligence aspect allows data entry automation, plus real-time feedback from the AI system to give sales teams better cues to influence customers.
How much does it cost?
Pricing is available upon request.
4. NICE inContact
NICE inContact is a calling center platform for businesses small and large. It’s cloud-based and designed to connect remote workers or connect those within one or more dedicated call centers.
Why is it awesome?
NICE inContact uses artificial intelligence and automation to enhance sales teams’ performance. It records each call and allows managers to access analytic reports to improve lead closing and customer interactions.
The proprietary technology of this system improves business forecasting to reduce labor waste and increases employee accountability through on-demand feedback. This improves customer experience and ensures regulatory compliance with each conversation.
How much does it cost?
Pricing is available upon request.
5. Jiminny
Jiminny is a sales integration platform for inbound and outbound calling centers, including remote workers. It is scalable for companies of all sizes. It helps teams succeed as a group through shared information.
Why is it awesome?
Jimminy provides AI-generated feedback on customer calls and records the conversation context for other team members to access. Calls are recorded, with analysis, including tone of voice, in the feedback.
Jimminy provides pinpointed feedback customized for each client, offering insight into how to qualify leads better and overcome customer objections. Other features include performance metrics for managers.
How much does it cost?
Pricing starts at $95/user per month.
6. Cube Call Recorder
Cube Call Recorder is a call recording application for Android devices. It allows even small businesses access to AI technology to analyze each customer call and provide valuable feedback.
Why is it awesome?
The call recorder integrates with all VoIP conversations, including cellular phone calls, plus records WhatsApp calls and conversations in other VoIP apps and messengers, like Viber, Telegram, Skype, Line, WeChat, and other communications apps.
Cube integrates with many kinds of sales software and allows small business owners to communicate with clients on the go. It provides tips to increase conversion rates based on the analytics of each call.
How much does it cost?
Cube is free to download and offers in-app products.
7. ExecVision
ExecVision is a conversion intelligence platform created for small businesses, larger call centers, and enterprise clients. It engages artificial intelligence with detailed analytics for greater customer insight and increased lead conversion.
Why is it awesome?
ExecVision’s artificial intelligence extracts information about each customer calls to provide managers and team leaders insight into increasing lead conversion and improving customer service. Agents’ performance is based on customized metrics.
ExecVision provides the information for managers using analytics, then converts it to actionable plans articulated to meet certain goals for success, making it easier for managers to put the information to work.
How much does it cost?
Pricing is available upon request.
8. Just Press Record
Just Press Record is a mobile recording app for Apple devices. It allows the recording of voice and video calls from many apps. It’s designed for smaller business owners on the go.
Why is it awesome?
Just Press Record allows smaller businesses the same insight and analysis of customer interactions that big businesses and call centers have access to. It uses artificial intelligence for insight into customer conversation.
Press Record syncs with the cloud, allowing users to access the features from any iOS device, including Apple watches. It offers tips to boost lead conversion based on information extracted from conversations.
How much does it cost?
It’s free to download and offers in-app products.
9. Rev
Rev is a call-recording app for iOS devices, including phones, tablets, and Apple watches. It can work for single business owners or small teams that share information.
Why is it awesome?
Rev uses AI technology to extract information from customer calls, offering insights into successful interactions and tips to close sales or convert leads. The transcription feature creates text versions of conversations.
Rev can record both voice and video calls, with transcriptions for both. It also allows recordings to be shared among users. It has an edit feature to trim and cut calls for clarity.
How much does it cost?
Pricing is based on usage.
10. TapeACall
TapeACall is a call-recording app for iPhones and other Apple devices. It offers single business owners or users the flexibility to record a call before it begins or calls in progress.
Why is it awesome?
TapeACall records both incoming and outgoing calls and records them in shareable MP3 format. There is also a text feature for transcribing and editing, which calls for clarity.
TapeACall is unlimited, allowing users to record any call without minute limits. It also is cloud-based, allowing users to use it while traveling anywhere. Recordings are accessed with an internet code.
How much does it cost?
Pricing starts at $9.99 per month.
11. Kixie
Kixie is an automated calling and texting app for sales teams, with record features and AI analytics providing insightful feedback. It can be used by small businesses, large companies, and remote workers.
Why is it awesome?
Kixie has a sales leaderboard for teams to follow, plus call coaching for individuals. The sales reports and analytics give managers insight into team and individual performance.
It integrates with many major sales software platforms to allow representatives access to customer profiles and payment information. Kixie also automatically qualifies leads for outbound sales based on “touches” from past interactions.
How much does it cost?
Pricing starts at $35 per month billed quarterly.
12. Callcap
Callcap is a call tracking and recording software program for remote sales teams and call centers. It’s scalable, for both smaller businesses and enterprise clients.
Why is it awesome?
Callcap uses AI technology and cloud-based recording to allow sales managers to track what goes on with each customer call. It has call recovery and customer care insights, plus an SMS module.
Callcap tracks initial customer interaction through the sales pipeline, gathering insights into lead conversions and stated customer leads. It also offers SMS-based marketing and customer service options.
How much does it cost?
Pricing is available upon request.
13. Chorus
Chorus works for businesses of any size. It records voice and video calls, emails, and meetings for team performance insight based on AI technology.
Why is it awesome?
Chorus allows managers to identify solutions and pinpoint plans of action to increase lead conversions. The software compiles information from many sources into a complete customer platform.
Chorus’s ability to integrate all customer conversations gives sales managers a clearer picture of the buyer persona. The analytics reports develop successful pitches and coaching for team members.
How much does it cost?
Pricing is available upon request.
14. VoiceOps
VoiceOps is a voice coaching and recording solution for call centers in a physical building and remote workers. It’s cloud-based, allowing sales managers to gather information from anywhere.
Why is it awesome?
VoiceOps was created to help inbound, and outbound sales centers boost lead conversion and customer service with AI insights and action plans based on the analysis of each call.
VoiceOps can be used for many industries, including travel, insurance, and lending, to allow accurate responses from any customer care team member.
How much does it cost?
Pricing is available upon request.
15. Balto
Balto is a call recording and customer analytics platform for inbound and outbound call centers of all sizes. It’s customizable for many types of industries.
Why is it awesome?
Balto’s AI-based solutions provide feedback about customer interactions based on verbiage and tone of voice, creating a snapshot of each call for manager review.
Balto allows managers to fine-tune Best Practices based on the aggregate analysis of each call and the forecasted lead conversions.
How much does it cost?
Pricing is available upon request.
Editor’s Note: This article is part of the startup tools blog series Run Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
