Chances are you’ve called a business and heard some version of this:
“This call may be monitored or recorded for quality assurance and training purposes.”
For decades, large companies and contact centers have utilized call recording to enhance customer support, facilitate employee training, address legal issues, and refine products and services.
But today, with various service providers and apps offering call recording, there’s no reason for even the smallest companies to miss out on these benefits.
Where do you start?
This quick-comparison guide has you covered. It breaks down the best call recording tools on the market, summarizing:
- What they are
- Why they stand out
- How much they cost
So, without further ado, here are the best call-recording apps, tools, and systems of 2026:
Best Call Recording Tools for Small Businesses:
1. SalesKen
SalesKen is a business calling program designed for both inbound and outbound calling representatives. It’s designed for both smaller companies and larger call centers with multiple locations, including those with remote workers.
Why is it awesome?
SalesKen offers a continual training program for call center teams. It tracks calls in real time and gives AI suggestions to help sales representatives clarify leads and overcome objections.
SalesKen records conversations, allowing managers to coach in context. Other tools help representatives tailor their responses to the customer’s stated needs. SalesKen also has a dashboard to monitor team effectiveness and qualify leads.
How much does it cost?
Pricing is available upon request.
2. Refract
Refract allows businesses of many sizes to close deals remotely. It utilizes artificial intelligence programming to analyze both inbound and outbound calls. The company analyzes calls to tweak sales team conversations and provide tailored feedback.
Why is it awesome?
Refract helps managers and team leaders determine what works by recording calls and using contextual cues, including tone of voice, to identify customer objections and assist sales representatives in clarifying customer needs.
Refract allows clients to quickly onboard new hires, with relevant training and pertinent examples from successful customer interactions. It also allows ongoing training for individual employees based on customer interactions.
How much does it cost?
Pricing is available upon request.
3. Gong
Gong is a business call recording program that allows managers and team leaders to monitor sales calls in real-time. It’s cloud-based, enabling immediate access to both remote workers and call centers.
Why is it awesome?
Gong provides valuable insights for revenue intel, using conversation context and tone of voice to help call representatives fine-tune lead qualifications, overcome objections, and confidently close sales.
Gong’s Revenue Intelligence aspect enables data entry automation and real-time AI system feedback, providing sales teams with better cues to influence customers.
How much does it cost?
Pricing is available upon request.
4. NICE inContact
NICE inContact is a calling center platform for businesses, small and large. It’s cloud-based and designed to connect remote workers or connect those within one or more dedicated call centers.
Why is it awesome?
NICE inContact utilizes artificial intelligence and automation to enhance the performance of sales teams. It records each call and allows managers to access analytic reports to improve lead closing and customer interactions.
The proprietary technology of this system enhances business forecasting, reducing labor waste and increasing employee accountability through on-demand feedback. This improves customer experience and ensures regulatory compliance with each conversation.
How much does it cost?
Pricing is available upon request.
5. Jiminny
Jiminny is a sales integration platform for inbound and outbound calling centers, including remote workers. It is scalable for companies of all sizes. It helps teams succeed as a group through shared information.
Why is it awesome?
Jiminny provides AI-generated feedback on customer calls and records the conversation context for other team members to access. Calls are recorded, and analysis, including tone of voice, is included in the feedback.
Jiminny provides customized feedback for each client, offering insight into qualifying leads better and overcoming customer objections. Other features include performance metrics for managers.
How much does it cost?
Pricing is available upon request.
6. Cube Call Recorder
Cube Call Recorder is an Android call recording application that allows even small businesses to access AI technology to analyze each customer call and provide valuable feedback.
Why is it awesome?
The call recorder integrates with all VoIP conversations, including cellular phone calls. Additionally, it records WhatsApp calls and conversations in other VoIP apps and messengers, including Viber, Telegram, Skype, Line, WeChat, and other communication platforms.
Cube integrates with various types of sales software, enabling small business owners to communicate with clients on the go. It provides tips to increase conversion rates based on the analytics of each call.
How much does it cost?
Cube is free to download and offers in-app products.
7. ExecVision
ExecVision is a conversion intelligence platform created for small businesses, larger call centers, and enterprise clients. It combines artificial intelligence with detailed analytics to provide deeper customer insights and enhanced lead conversion.
Why is it awesome?
ExecVision’s artificial intelligence extracts information about each customer call to provide managers and team leaders insight into increasing lead conversion and improving customer service. Agents’ performance is based on customized metrics.
ExecVision provides managers with information using analytics and then converts it into actionable plans that articulate success goals, making it easier for managers to put the information to work.
How much does it cost?
Pricing is available upon request.
8. Just Press Record
Just Press Record is a mobile recording app for Apple devices. It allows the recording of voice and video calls from many apps and is designed for smaller business owners on the go.
Why is it awesome?
Just Press Record allows smaller businesses to access the same insight and analysis of customer interactions that big companies and call centers have. It uses artificial intelligence to provide insight into customer conversations.
Press Record syncs with the cloud, allowing users to access the features from any iOS device, including Apple watches. It offers tips to boost lead conversion based on information extracted from conversations.
How much does it cost?
It’s free to download and offers in-app products.
9. Rev
Rev is a call-recording app for iOS devices, including phones, tablets, and Apple watches. It can be used by single business owners or small teams that share information.
Why is it awesome?
Rev utilizes AI technology to extract information from customer calls, providing insights into successful interactions and offering tips to close sales or convert leads. The transcription feature creates text versions of conversations.
Rev can record voice and video calls, with transcriptions for both. It also allows recordings to be shared among users and features an edit function to trim and cut calls for improved clarity.
How much does it cost?
Pricing starts at a free plan and goes up to $20.99.
10. TapeACall
TapeACall is a call-recording app for iPhones and other Apple devices. It offers single business owners or users the flexibility to record a call before it begins or calls in progress.
Why is it awesome?
TapeACall records both incoming and outgoing calls in shareable MP3 format. There is also a text feature for transcribing and editing, which calls for clarity.
TapeACall is unlimited, allowing users to record any call without minute limits. It is also cloud-based, allowing users to access it from anywhere. Recordings are accessed with an internet code.
How much does it cost?
Download the app.
11. Kixie
Kixie is an automated calling and texting app for sales teams. Its record features and AI analytics provide insightful feedback. Small businesses, large companies, and remote workers alike can utilize it.
Why is it awesome?
Kixie offers a sales leaderboard for teams to follow, as well as call coaching for individuals. The sales reports and analytics give managers insight into team and individual performance.
It integrates with many major sales software platforms, allowing representatives access to customer profiles and payment information. Kixie also automatically qualifies leads for outbound sales based on “touches” from past interactions.
How much does it cost?
Start for free.
12. Callcap
Callcap is a call tracking and recording software program for remote sales teams and call centers. It’s scalable, for both smaller businesses and enterprise clients.
Why is it awesome?
Callcap utilizes AI technology and cloud-based recording to enable sales managers to track the progress of each customer call. It features call recovery and customer care insights, as well as an SMS module.
Callcap tracks initial customer interaction through the sales pipeline, gathering insights into lead conversions and stated customer leads. It also offers SMS-based marketing and customer service options.
How much does it cost?
Pricing is available upon request.
13. Chorus
Chorus is suitable for businesses of any size. It records voice and video calls, emails, and meetings, using AI technology to provide team performance insight.
Why is it awesome?
Chorus allows managers to identify solutions and pinpoint plans of action to increase lead conversions. The software compiles information from many sources into a complete customer platform.
Chorus’s ability to integrate all customer conversations gives sales managers a clearer picture of the buyer persona. The analytics reports develop successful pitches and coaching for team members.
How much does it cost?
Pricing is available upon request.
14. VoiceOps
VoiceOps is a voice coaching and recording solution for call centers and remote workers in physical buildings. It’s cloud-based, allowing sales managers to gather information from anywhere.
Why is it awesome?
VoiceOps was created to help inbound and outbound sales centers boost lead conversion and customer service with AI insights and action plans based on the analysis of each call.
VoiceOps can be utilized across various industries, including travel, insurance, and lending, to enable accurate responses from any customer care team member.
How much does it cost?
Pricing is available upon request.
15. Balto
Balto is a call recording and customer analytics platform for inbound and outbound call centers of all sizes. It’s customizable for many types of industries.
Why is it awesome?
Balto’s AI-based solutions provide feedback about customer interactions based on verbiage and tone of voice, creating a snapshot of each call for manager review.
Balto allows managers to fine-tune Best Practices based on the aggregate analysis of each call and the forecasted lead conversions.
How much does it cost?
Pricing is available upon request.
